IMT Clinical Support Representative
Job Summary
The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and ultimately serves as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. An IMT Support Representative also maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.
About the Role
Rotating shifts and on-call and weekends/holidays.
Responsibilities
- Provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls.
- Serves as a liaison between end users and IMT.
- Documents and escalates issues to IMT teams as appropriate following established support pathways.
- Maintains a basic knowledge of IMT systems and operational workflows.
- Provides end user training as assigned.
Requirements
- Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required.
- Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Qualifications
Minimum Qualifications: Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience required. Excellent computer, written/oral communication, interpersonal, and time management skills also required.
Skills
N/A
Benefits
N/A
Pay
N/A
Schedule
Rotating shifts and on-call and weekends/holidays.
Contact Information
Recruitment Office: Human Resources