Case Manager - Housing Stabilizer (Chatsworth/SPA 2)

About the role

The Housing Stabilizer provides intensive, home and community-based case management services to households transitioning out of homelessness. They are responsible for assessments, goal planning, resource linking, and crisis intervention.

Responsibilities

• Engage and develop rapport with households transitioning out of homelessness using Trauma-Informed Care, Harm Reduction, and Housing First principles.
• Provide intensive case management services, including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and referral to community providers for substance use, primary and mental health care.
• Ensure clients have a current and comprehensive biopsychosocial assessment, create individualized goal plans, and review and update these plans quarterly.
• Maintain accurate and current client files with all required documents and data in agency records and electronic databases.
• Adhere to documentation standards and LA Family Housing policies.
• Provide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households.
• Advocate on behalf of clients to address issues and barriers between landlords and participants.
• Assist with referrals and linkage to eviction prevention and fair housing resources.
• Attend mandatory trainings, seek out learning opportunities for continued education, and stay updated on best practices in participant care and ending homelessness.
• Participate in the agency’s internship program and provide mentoring/coaching to new team members as needed.
• Participate in case conferences, staff meetings, and community meetings as required.
• Perform additional tasks, projects, and responsibilities as assigned by the supervisor.

Requirements

• DHS ICMS SCATTERED OR LAHSA-SPECIFIC DUTIES: Provide field-based stabilization services, travel around LA County, assist with high acuity needs, connect to additional resources, and work collaboratively with property management, resident advocates, and onsite co-located staff.
• Dhs Icms Project-based Building-specific Duties: Collaborate with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings, organize and facilitate building-wide events, and provide assistance to participants with high acuity needs.

Qualifications

• Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters.
• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care.
• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude.
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs.
• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field.
• Strong advocacy, conflict resolution, and time management skills.
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills.
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team.
• Bilingual proficiency in Spanish/English is preferred but not required.
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software.
• Ability to work a 9/80 work schedule.
• Obtain and maintain CPR/First Aid Certification.
• Pass post-offer Tuberculosis (TB) clearances.
• Regular and prompt attendance in the office is required at all times.
• Travel is a regular duty for this position.
• Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required.
• Must have and maintain a valid California Driver’s License and auto insurance in good standing.
• Maintain and execute confidential information according to HIPAA standards.
• Respond in a timely manner in all aspects of communication with team members, participants, and partners.
• Experience At least one (1) year of work history and relevant transferrable skills.

Skills

• Knowledge of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters.
• Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care.
• Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude.
• High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs.
• Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field.
• Strong advocacy, conflict resolution, and time management skills.
• Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills.
• Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team.
• Bilingual proficiency in Spanish/English is preferred but not required.
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software.
• Ability to work a 9/80 work schedule.
• Obtain and maintain CPR/First Aid Certification.
• Pass post-offer Tuberculosis (TB) clearances.
• Regular and prompt attendance in the office is required at all times.
• Travel is a regular duty for this position.
• Drives personal vehicle in and around Los Angeles County or drives agency vehicles periodically to transport clients, worksites and other locations is required.
• Maintain and execute confidential information according to HIPAA standards.
• Respond in a timely manner in all aspects of communication with team members, participants, and partners.
• Experience At least one (1) year of work history and relevant transferrable skills.

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program.

Pay

$26.42 per hour.

Schedule

9/80 work schedule.