Case Manager (Greater Boston)

About the role

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs—supported by a Nurse and Case Manager, Vitra ensures clients receive compassionate, personalized, and dignified care.

As a Case Manager, you will provide nonclinical support, educating clients and caregivers in areas including health maintenance and preventative measures, assisting in healthcare management navigation, and accessing community support. This is a field-based role where you will be assigned a consistent caseload, allowing you to foster strong rapport with both clients and caregivers.

Responsibilities

• Complete intake and annual assessment and admission visits with nursing
• Complete monthly, in-home visits, caregiver education and assess psychosocial and environmental changes
• Conduct semi-annual visits, reviewing and updating existing plan of care and corresponding goals with nursing, assessing qualified setting, reviewing caregiver communication tools
• Assist with obtaining information and accessing other healthcare and community services
• Participate in multidisciplinary care plan creation and review and discharge planning
• Address concerns regarding environment and any changes in psychosocial status
• Participate in multidisciplinary team meetings and work collaboratively to address client needs
• Complete all required documentation per regulation and communicate professionally with client, PCP and other healthcare providers when necessary
• Perform other duties within the scope of practice as assigned by management
• Foster a culture of customer service and commitment to quality care
• Serve as a brand ambassador for Vitra reflecting our mission and values

Requirements

• Willingness to travel within assigned region required
• Valid driver's license and reliable transportation required
• Bachelor's degree in human services, public health or another related field
• Minimum of two years' recent experience in the direct care of elders or adults with disabilities required
• Fluency in both English and a second language strongly preferred
• Case management, behavioral health, social services and/or community health worker experience preferred
• Comprehensive knowledge of case management principles, healthcare management and reimbursement
• Strong communication, documentation and organizational skills required
• Must be solution oriented and able to multitask
• CPR Certification or willingness to obtain one

Work Environment & Physical Requirements

• Client-facing field staff and community liaisons require frequent travel to client homes or community settings; ability to drive safely; work in client homes may involve varying temperatures, odors, allergens, pets, and other environmental factors
• Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse
• Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds
• Requires walking and standing; requires frequent sitting more than 75% of the workday
• Requires the ability to negotiate stairs
• Requires visual acuity and manual dexterity to operate equipment

Benefits

• Employer sponsored health Insurance with a generous employer match
• Dental and Vision Benefits
• Supplemental Benefits
• Life, Accident, Critical Illness and Disability Insurance
• 401K with a 5% company match
• Accrued Paid-Time-Off
• Ten company paid holidays
• Wellness Benefits
• Tuition Reimbursement
• Supportive team structure and company culture with a focus on work/life balance