Case Manager (Brooklyn)

About the Role

The Case Manager provides direct case management services while engaging homeless individuals with appropriate concern for their social, mental health, substance abuse, and medical problems to promote client stability and empower them to reach their fullest potential.

Responsibilities

• Completes intakes for new clients and provides an orientation to the program and shelter rules and regulations.
• Reviews logbooks at the start of each shift to ensure that all client follow-ups are conducted as required.
• Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress.
• Develops a comprehensive psychosocial assessment to fully identify and address the client's needs.
• Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence.
• Establishes an individualized intervention/treatment plan or strategy to promote identified goals.
• Provides advocacy for individual clients around entitlements and services.
• Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services, and appropriate follow-up on all referrals.
• Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness.
• Encourages and provides ongoing support so that each client might assume an active role in their own treatment plan to the maximum extent possible.
• Facilitates clinical, educational, supportive, and/or recreation groups to address problem areas that clients experience in working toward independent living.
• Maintains required documentation in case records, in written and computer databases (SCIMS, AWARDS), and updates client records in accordance with governmental and agency policy.
• Completes housing applications (both written and computer-generated) for clients based on their individual needs and functioning.
• Escorts clients as needed and facilitates/assists with clients' transfers into independent living.
• Participates in weekly case conferences with both internal departments and external providers.
• Participates in regular supervision, team meetings, case conferences, and staff trainings.
• Maintains a flexible schedule including evening and weekend shifts.
• Performs other duties as they relate to case management.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, or another related field preferred.
• Three (3) to five (5) years of case management experience with the homeless, mentally ill, substance abuse, and/or low-income populations preferred.

Skills

• Strong relationship-building skills required.
• Ability to work independently but know when to raise issues to the supervisor.
• Excellent organizational and time management skills necessary.
• Ability to effectively multi-task and follow up on a timely basis.
• Strong PC skills required, including Word and Excel.
• Bilingual in English and Spanish strongly preferred.