Case Manager Supervisor (Brooklyn)

About the role

The Case Management Supervisor reports to the Director of Social Services and oversees the case management team.

Responsibilities

• Directly supervise the Case Managers
• Provide orientation and initial training to new Case Managers, Social Work interns, and other social services staff as assigned
• Review daily case notes in CARES and ensure that Case Managers input case notes within 24 hours
• Monitor incident reports and ensure that follow-up case notes are being attached
• Approve documentation in all charts
• Identify and coordinate the training and educational needs of the Case Management staff
• Facilitate groups that address the needs of the clients
• Provide support to clients who are struggling to follow up on their ILPs
• Cover caseloads when necessary
• Document client engagement in CARES
• Audit the clients’ charts to ensure compliance
• Participate in case conferences, team meetings, staff training, community meetings, and staff meetings
• Approve staff time cards
• Conduct employee evaluations
• Perform other duties as assigned

Qualifications

• Master’s Degree in Social Work (Licensed Master Social Worker) or other related field
• Minimum of 3 years of clinical experience
• Experience working with the mentally ill and/or homeless population
• Flexible and comfortable in nontraditional settings
• Excellent oral and written communication skills
• Proven supervisory skills (in a supervisory capacity for a minimum of 3 years)