Case Manager ,Glenmore Manor (Supportive Housing)

Reporting Relationships

Case Manager reports to Assistant Program Director.

Principal Duties and Responsibilities

• Conduct intake, in-depth assessments and interviews to determine eligibility for the program prior to program entry.
• Use a Person‑Centered approach to help tenants set goals, identify interests, and address concerns.
• Get to know tenants and their psychosocial history in order to provide strategic interventions and services.
• Develop and update support plans, case notes and other documents related to a tenant’s file in accordance with funder requirements.
• Coordinate care and supports for tenants with the guidance of the Assistant Program Director and the social services team.
• Support tenants in exploring and pursuing employment, education, volunteering, and other activities.
• Provide ongoing life‑skills development, including problem solving and skill development, to aid tenants in improving independence and quality of life.
• Provide specialized and targeted interventions when tenants are at risk of eviction.
• Advocate and connect tenants to medical, mental health, and other supportive counseling services.
• Provide outreach to engage tenants who do not follow through with appointments and case management.
• Regularly coordinate care with all collateral contacts, including but not limited to family, providers, ACS and APS, DOE, etc.
• Maintain a strengths‑based perspective to engage all members of the family in order to help improve family functioning.
• Link tenants with vital community resources including medical, mental health, substance‑abuse treatment and support groups.
• Engage with community partners to provide services onsite and offsite.
• Conduct visits in the tenant’s unit to ensure compliance with lease and program rules.
• Attend all internal trainings, development conferences and other trainings scheduled by the funding agency.
• Enlist the support of property management as appropriate for wellness checks.
• Effectively guide tenants through the process of application, qualification, and re‑determination for SSI, SSDI, Medicaid, Medicare, HRA, SNAP and other services as needed.
• Ensure compliance with organizational standards of confidentiality in handling records and maintain accurate, up‑to‑date tenant files.
• Participate in program events and conduct weekly group activities.
• Track and report services/outcomes and provide data updates on tenants according to organizational and funder requirements.
• Perform other related duties as may be requested by the immediate supervisor; in the supervisor’s absence, report to the Program Director.

Qualifications

• Bachelor’s degree in a related field (social work, mental health counseling, psychology, sociology, etc.).
• 3–5 years of experience in a residential setting.
• Experience working with one or more populations such as mental health, substance‑abuse programs, inpatient/outpatient treatment, homeless and supportive housing populations.
• Strong verbal and interpersonal communication skills with a focus on providing excellent services.
• Demonstrated ability to interact effectively and collaboratively with a diverse community of tenants, program staff, and other departments.
• Strong time‑management and organization skills.
• Exceptional attention to accuracy and quality of work.
• Commitment to a tenant‑centered, outcome‑oriented program culture dedicated to continuous quality improvement.

Compensation

The salary range being offered for this role is $55,000.00 per year.

Benefits

• Medical, dental, and vision coverage (including prescription coverage).
• Commuter benefits.
• Employee Assistance Program.
• Paid holidays and annual paid time off (23 days).
• Life insurance.
• Long‑term disability.
• Retirement benefits plan (403(b)).
• Eligibility for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program for qualifying payments.