Case Manager - Supportive Housing

Position Overview

The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program.

Duties And Responsibilities

• Direct Service & Case Management
• Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
• Provide supportive counseling, crisis intervention, and safety planning using trauma-informed, survivor-centered approaches.
• Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
• Conduct required home visits to assess safety, tenancy conditions, and service needs.
• Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
• Housing Stability & Tenancy Support
• Support residents in maintaining long-term housing stability through proactive engagement and early identification of risk factors.
• Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
• Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
• Assist residents with recertifications, inspections, and housing-related documentation.
• ESSHI, OTDA & Supportive Housing Compliance
• Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
• Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
• Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
• Participate in audits, case reviews, and quality assurance activities.
• Crisis Intervention & Risk Management
• Respond to crises using de-escalation, safety planning, and trauma-informed strategies.
• Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
• Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
• Resource Navigation & Community Linkages
• Connect residents to community-based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
• Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
• Interdisciplinary Collaboration
• Participate in interdisciplinary case conferences and service coordination meetings.
• Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
• Work closely with Housing Specialists to support move-ins, housing retention, and tenancy success.
• Maintain strong communication with operations and property management teams.
• Training & Professional Development
• Participate in ongoing training on trauma-informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
• Engage in reflective supervision and contribute to a culture of learning and accountability.

Specifications For Education/Certifications/Licenses

• Bachelor’s degree required.
• Master’s degree in Social Work or related field preferred.

Required Skills And Experience

• Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
• Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
• Experience working with survivors of domestic violence and families with complex needs.
• Strong crisis intervention, de-escalation, and safety planning skills.
• Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
• Strong organizational, writing, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and data management systems.

Physical Requirements

• Will be required to read printed and handwritten materials.
• Will be required to read information on computer screen.
• Will be required to use computer keyboard and mouse.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• May require occasional work outside established working hours, including evenings and weekends.

Equal Employment Opportunity

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.