Case Manager- Supportive Housing

Brief Description

The Case Manager provides case management services to a caseload of up to 16 individuals and/or families in our Supportive Housing Program, with the goal of promoting self-sufficiency and stability.

Specific Duties

• Mets with assigned caseload of up to 16 individuals and/or families providing case management, support, life skills education, and connecting participants to community resources.
• Maintains participant files and prepares reports and other documentation accurately and in a timely manner.
• Utilizes and enters client information into HMIS system.
• Maintains contact with other service providers and participates in planning and service coordination meetings as needed.
• Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled.
• Work with participants to enroll in public benefits to which they are entitled.
• Develops working knowledge of community resources related to needs of individuals and families.
• Works with local landlords and advocate for participants to help participants maintain housing.
• Teaches participants how to properly organize and maintain household, basic safety skills, routine home maintenance.
• Teaches practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account.
• Works constructively in a team setting and builds relationships with other team members.
• Affords assistance with coordination and facilitation of all Supportive Housing participant groups.
• Affords assistance with participant move-ins and apartment set-ups.
• Transports participants to appointments as needed.
• If working with families, maintains a relationship with children’s schools and attends IEP and other school meetings as needed.
• Attends weekly and, as needed, team meetings and case review as well as monthly staff meetings.
• Implements trauma informed care and harm reduction best practices.
• Adheres to the Code of Conduct for Connections for the Homeless.
• Performs other duties as assigned.

Requirements

• Experience working with the homeless, those experiencing domestic violence, and clients impacted by trauma.
• Valid Illinois Driver’s License and must be insurable under agency policy.
• Flexible schedule—able to work some evenings and weekends.
• Able to work independently and with diverse populations and able to meet clients in their homes.
• Good speaking, writing, and interpersonal skills.
• Computer literacy in Microsoft Word and Excel and in client database usage.

Qualifications Desired

• Bachelor’s degree preferred.
• English/Spanish bilingual preferred.

Other Requirements

• Must submit to a criminal background check and submit to, or show evidence of a recent, TB screening.