Case Manager (FT, Front End Day)

About the role

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

• Managing the care of individuals who are in crisis and stabilizing from acute episodes.
• Facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans.
• Working closely with an Interdisciplinary Treatment Team to coordinate care and discharge planning, their families, local providers, and other referral sources.
• Carrying a caseload and serving as an ambassador to community partners.
• Collaborating with the Crisis Therapist to develop and implement an individualized person-centered Treatment Plan appropriate for brief intervention.
• Completing the signed Treatment Plan and reviewing with each individual and any other involved parties.
• Gathering collateral from the individual and involved parties to provide a more thorough assessment of the BHR’s immediate needs for treatment and discharge.
• Actively coordinating care for patients to ensure services are coordinated with facility staff.
• Identifying and addressing gaps in service needs for participating parties in service delivery to the patient and making appropriate recommendations to meet individuals' needs upon discharge.
• Collaborating with Interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individuals' needs.
• Maintaining the clinic record, including documentation of activities performed as part of the service delivery process.
• Obtaining signatures from patient regarding treatment, as necessary.
• Documenting all services and patient activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
• Maintaining a working knowledge of the Title 36 Involuntary Commitment process.
• Monitoring the petition process to ensure timeliness is adhered to, forms are complete and thorough, and when subpoenaed, attending COE hearings.
• Maintaining a working knowledge of the Maricopa County Regional Behavioral Health Authority (RBHA) system and potential funding sources.