Case Manager/Family Support Worker, Northampton

About the role

The Case Manager/Family Support Worker will provide community-based direct care services to children, adults, and families. Services include crisis stabilization, ongoing support, and case management through the state's Children's Behavioral Health Initiative. The primary goal is to alleviate mental health issues and strengthen family structures.

Responsibilities

• Provide skills training and assistance in daily living activities, including basic living, interactive, and parent skills.
• Aid in developing communication and conflict resolution skills and serve as a role model for interpersonal relationships.
• Support parents in meeting children's daily needs; observe and document child growth and development.
• Facilitate family advocacy needs; mediate as needed.
• Counsel and provide intensive support during psychiatric crises or periods of transition.
• Assist consumers in identifying and accessing appropriate mental health and medical services.
• Develop and maintain a natural support network of family and friends.
• Provide transportation for consumers as appropriate, adhering to program guidelines.
• Maintain appropriate contacts with family members, other helpers, outpatient therapists, and others to support consumers.

Requirements

• Bachelor's degree in a mental health field.
• Experience working with children and families.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged.

Qualifications

• Positive attitude and resilience.
• Effective communication and collaboration skills.
• Self-awareness and prioritization.
• Accountability and feedback integration.

Skills

• Basic living skills training.
• Communication and conflict resolution.
• Parenting and interactive skills.
• Crisis intervention and support.
• Consumer advocacy and mediation.
• Transportation coordination.
• Natural support network development.

Benefits

• Competitive salary range: $38,000 - $44,000/year.
• Full health and dental coverage.
• Free continuing education units (CEUs) for in-house training.
• Affordable paid time off.
• 403B retirement savings plan.
• Employee referral bonuses.
• Group rate supplemental insurance.
• A premier employee assistance program.
• Personal cell phone plan discounts.
• A flexible, supportive work environment fostering collaboration.

What We Offer

• Training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

Pay

$38,000 - $44,000/year

Schedule

Flexible schedule to accommodate the needs of clients and families.

Agency Information

Clinical & Support Options, Inc.

Founded in 1971, we serve Western Massachusetts with offices in Springfield, Northampton, Greenfield, and beyond. We have over 650 multi-disciplinary staff and strive to provide comprehensive support to individuals and families.

EEO/AA

We are committed to equal opportunity employment and diversity in our workforce.