Case Manager Crisis Stabilization Unit $2,500 retention bonus.

About the role

This position is eligible for a $2,500 retention bonus. The Providence Center Case Manager in the Crisis Stabilization Unit (CSU) delivers a range of client services including screenings, intakes, assessments, orientation, counseling, crisis intervention, and referrals.

Responsibilities

• Provide case management services linking in-house treatment with external supportive services.
• Respond calmly and professionally during crisis or emergency situations.
• Schedule client appointments with outside agencies.
• Assist clients with benefits acquisition (e.g., SSI, general public assistance, food stamps, advocates office, medical doctor).
• Complete required interagency and other necessary paperwork.
• Assist with unit group activities.
• Support clients with prevocational, vocational and/or educational programs; housing issues; medical services, etc.
• Conduct toxicology testing for all clients as instructed by the program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in settings most acceptable and accessible to individual consumers.
• Follow up to ensure appropriate services have been delivered.
• Transport clients in own vehicle or TPC vehicle to planned activities and appointments; drive carefully and abide by traffic rules; ensure seat belts are worn by all traveling in Center-owned or employee-owned vehicles.
• Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy.
• Complete daily activity logs and progress notes with appropriate format.
• Develop and implement a plan of care with ongoing consumer input; complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.
• Monitor confidentiality in accordance with Center policy and legal requirements.
• Complete required reports and evaluations (MHPRR checklist, Psycho-social form).
• Follow required office procedures in a cooperative manner.
• Initiate and process incident reports as per Center guidelines.
• Adhere to Infection Control protocols.
• Maintain cooperative relationships with Center staff, clients, community agencies and the public.
• Communicate with various local agencies and other departments or teams at The Center.
• Work cooperatively with co-workers and supervisory staff; address problems constructively.
• Accept and use direction and supervision; benefit from constructive criticism.
• Attend trainings, case presentations and conferences; provide feedback to staff on educational programs attended.
• Attend mandatory in-service trainings and other required trainings.
• Work flexible but scheduled hours, possibly including some weekend and evening hours.
• Serve on TPC committees.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Associate’s degree required; Bachelor’s degree preferred; field of study: Human Services or related.
• Experience in the Human Services field preferred.
• Valid driver’s license, registration, current inspection sticker and insured auto.
• Position may be based at various Center locations, community sites, or client home settings.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Effective verbal and written communication skills to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred; for positions designated as bilingual (Bil), proficiency in the required language is mandatory and must be passed no later than 30 days of starting the role.