Case Manager Crisis Stabilization Unit $2,500 retention bonus.

About the role

This position is eligible for a $2,500 retention bonus. The Providence Center Case Manager in the Crisis Stabilization Unit (CSU) provides a range of services including screenings, intakes, assessments, orientation, counseling, crisis intervention, and referrals.

Responsibilities

• Perform case management services with in-house and external supportive services.
• Respond calmly and professionally during crisis or emergency situations.
• Schedule appointments for clients with outside agencies.
• Assist clients with benefits acquisition (e.g., SSI, general public assistance, food stamps, medical services).
• Complete required interagency and other necessary paperwork.
• Assist with unit group activities.
• Support clients with prevocational, vocational, educational programs; housing; medical services; etc.
• Conduct toxicology testing for all clients as instructed by program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in settings most acceptable and accessible for individual consumers.
• Follow up to ensure appropriate services have been delivered.
• Transport clients to planned activities and appointments using own or TPC vehicle; ensure seat belts are worn.
• Complete recordkeeping in accordance with Health Information Services (HIS) and Center requirements within required time frames; abide by Center confidentiality policy.
• Complete daily activity logs and progress notes with appropriate format.
• Develop and implement a plan of care with ongoing consumer input; complete a clear, specific, behaviorally oriented treatment plan with consumer signature.
• Monitor confidentiality in accordance with Center policy and legal requirements.
• Complete required reports and evaluations (e.g., MHPRR checklist, Psycho-social form).
• Follow required office procedures in a cooperative manner.
• Initiate and process incident reports as per Center guidelines.
• Adhere to Infection Control protocols.
• Maintain cooperative relationships with Center staff, clients, community agencies, and the public.
• Communicate with local agencies and other departments or teams at The Center.
• Work cooperatively with co-workers and supervisory staff; address problems constructively.
• Accept and use direction and supervision; benefit from constructive criticism.
• Attend trainings, case presentations, and conferences; provide feedback to staff on educational programs attended.
• Attend mandatory in-service trainings and other required trainings.
• Work flexible but scheduled hours, possibly including weekends and evenings.
• Serve on TPC committees.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Associate’s degree required; Bachelor’s degree preferred; field of study in Human Services or related.
• Experience in Human Services field preferred.
• Valid driver’s license, registration, current inspection sticker, and insured auto.
• Position may be based at various Center locations, community, or client home settings.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred. For bilingual positions, proficiency in the required language is mandatory and must be passed within 30 days of starting the role.