Case Manager ACT I Engagement & Diversion Team $2,500.00 retention bonus

This position is eligible for a $2,500.00 retention bonus.

About the role

The Providence Center Case Manager on the ACT Engagement and Diversion Team 1A (CCBHC) supports clients in reducing psychiatric and substance use disorder symptoms, managing stressors, and achieving the highest possible level of independence and community functioning. They deliver person-centered, recovery-oriented case management as part of a multidisciplinary team, providing in-person and community-based support that aligns with program standards.

Responsibilities

• Coordinate and deliver person-centered, recovery-oriented case management as part of a multidisciplinary team.
• Provide services to assigned caseload of clients, ensuring service intensity meets program standards, including required in-person contacts in both office- and community-based settings. Also provide services to other clients in need at Center programs.
• Conduct comprehensive assessments to identify client needs related to housing, education, employment, financial stability, healthcare, and community resources.
• Develop, present, and implement individualized care plans in collaboration with the care team, clients, and their families as appropriate.
• Connect clients to community resources, including social services, transportation, and financial assistance programs.
• Provide ongoing monitoring and follow-up to ensure client needs are met and progress is achieved.
• Work closely with the care team to align case management services with clients’ mental health treatment plans.
• Identify, assess, and respond to clinical emergencies and crisis situations, including suicide risk and danger to others. Perform crisis intervention and risk management as needed, escalating to appropriate resources when indicated (Qualified Mental Health Professionals/QMHPs or Emergency Services).
• Serve as a liaison between clients and community agencies, advocating for client needs and facilitating access to services.
• Provide education and guidance to clients and families on navigating systems such as healthcare, education, and social services.
• Prepare reports and documentation as required for grants, audits, and program evaluation.
• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
• Assist clients with daily activities and life skills through modeling and providing education to promote independence, including medication management and budgeting as appropriate.
• Maintain accurate, detailed, and timely records of all client interactions and services provided, including clinical documentation as required.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Transport clients safely to appointments and activities as needed.
• Foster cooperative relationships with staff, clients, and community partners.
• Attend trainings and case presentations.
• Serve on committees and participate in agency initiatives as assigned.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Associate's Degree required, Bachelor's Degree preferred; Field of Study: Human Services or related.
• Experience in Human Services field preferred.
• Must have valid driver's license, registration, current inspection sticker, and insured auto.
• Manual dexterity and mobility required. Must be able to regularly sit, stand, or walk, and occasionally reach for prolonged periods. Must be able to lift, push, move, and/or carry supplies or equipment up to 25 pounds, and occasionally bend, stoop, crouch, or kneel.
• This position may be based at various Center locations, community, or client home settings.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed no later than 30 days of starting the role.

Pay

This position is eligible for a $2,500.00 retention bonus.

About Us

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.