Case Manager - (Criminal Justice - Client Monitoring) - Dallas

About the role

Sentinel Offender Services provides community-based, offender-funded monitoring services across North America. We offer customized offender management solutions that combine electronic monitoring technology, alcohol and substance abuse testing, and community-based programs to reduce recidivism and improve reentry success. As a Case Manager, you will handle an assigned caseload of offenders serving alternative sentences of electronic monitoring, ensuring comprehensive case management and enforcement of court-ordered restrictions.

Responsibilities

• Provide program orientation to participants, communicating rules, regulations, and contract requirements of their sentence.
• Review participant’s financial information to assess fees and determine the daily rate they will pay while on the program.
• Set guidelines and requirements for participants on the Electronic Monitoring program, detailing permitted activities and scheduling.
• Conduct weekly or bi-weekly compliance appointments to review activity documentation, ensure adherence to sentencing guidelines, collect program fees, and adjust schedules as needed.
• Review and interpret daily participant exception reports, investigating non-compliance with sentencing requirements.
• Install or visually inspect electronic monitoring equipment used by participants.
• Testify in court for participants who fail to meet program requirements.
• Administer required drug testing.
• Maintain auditable case files for all participants under management.
• Attend court to enroll and instruct participants in the Supervised Release Program.

Requirements

• Two years’ experience in criminal justice or a related field; education may be accepted in lieu of experience.
• Must successfully pass a criminal background investigation and drug screening.
• High School Diploma required; Associate degree preferred.

Skills

• Basic computer skills.
• Reliable form of transportation to ensure job attendance.
• Strong time management to meet tight deadlines, particularly for program equipment installation.
• Ability to work flexible schedules as needed.
• Effective communication with department personnel, judges, program participants, and Sentinel staff.
• Strong customer service skills.
• Ability to work independently and maintain efficient service levels.
• Proficiency in preparing written reports and maintaining accurate records.

Benefits

• Health Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Employee Assistance Program

Pay

$20.75/hr - $21.00/hr