Case Management Supervisor - Criminal Justice Services

About the role

Join our team in a career that centers on alternatives to incarceration, evidence-based practices, and community collaboration. We focus on community safety through positive behavior change and supporting individuals involved in the justice system. Our services address the underlying issues that lead to criminal behavior and provide the opportunity for change. Case Management Supervisors with Criminal Justice Services do work that really matters. We value teamwork, collaboration with community partners, accountability, a client-focused approach, a safe and supportive environment, empowerment, and continued professional development opportunities.

Responsibilities

• Provides supervision and direction to case management staff including answering questions and resolving problems within the work unit.
• Creates a process for, and monitors, the assignment of caseloads to ensure appropriate supervision levels.
• Supervises staff, which includes hiring, orienting, training, assigning, and reviewing work performance, annual work performance appraisals, and discipline.
• Ensures that case managers perform intake, risk/need assessments, pre-sentence report investigations, maintain up-to-date monitoring of court requirements, and provide appropriate referrals to outside agencies.
• Reviews work performance (including PSRs as necessary), monitors accuracy and timeliness of case management activities, and conducts quality assurance audits.
• Participates in the interviewing and selection of staff within the work unit.
• Provides training, coaching, and ongoing support for new and existing case managers.
• Schedules staff coverage to accommodate client services and workload needs by rearranging staff assignments as needed.
• Serves as a liaison/information source between the work unit, courts, other criminal justice agencies, treatment agencies, and the public.
• Assists in the developing, writing, and implementation of internal policies, job descriptions, and guidelines in conjunction with Administration.
• Provides coverage in the absence of the Program Manager or other supervisory staff to assist in the smooth operation of the unit/division.

Requirements

• Bachelor's degree from an accredited college or university in Social Sciences, Behavioral Sciences, Public Administration, or other closely related field; OR an equivalent combination of related education and experience.
• Preference will be given to applicants with prior supervisory experience.
• Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
• Employees must maintain authorization to enter the jail and maintain Division-wide training requirements annually.

Skills

• Knowledge of basic supervisory principles.
• Case Management methods and techniques.
• Criminal Justice System, including state mandates, legal documents, and terminology.
• Community Social Service Agencies.
• Basic PC operations.
• Rules, practices, and procedures pertaining to the work unit to which assigned.
• Ability to work with computer software related to job-specific duties.
• Communicate effectively both verbally and in writing.
• Effectively interpret general policies, criteria, and procedures for specific situations.
• Understand county and division personnel policies and procedures.
• Plan, assign, and supervise the work of subordinates.
• Work as part of a team.
• Interact confidently with Judges and other criminal justice personnel.
• Maintain complex and confidential records.
• Identify and understand problems and determine the appropriate measures to solve those problems.

Benefits

• 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year.
• Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution.
• Medical coverage including a 100% county-paid premium option.
• Dental and Vision coverage including coverage for adult designees.
• Health Savings Account with a county contribution up to $1200/year.
• Flexible Spending Account.
• 100% county-paid Long-Term Disability and Short-Term Disability option.
• Professional Development including professional membership fees paid.
• Tuition Reimbursement.
• Onsite medical clinic and gym.
• Hospital insurance, pet insurance, auto and home insurance, and discounts at County facilities.

Working Conditions

Work duties are typically performed in a general office setting or jail environment. Travels to locations throughout the County.