Case Manager, Community Based Family Therapy

Scope of Role

The Qualified Mental Health Specialist, Community-Based Family Therapy (QMHS-CBFT) delivers mental health services to children, adolescents, and adults in home, school, and community settings. The QMHS-CBFT supports clients with emotional or behavioral challenges by promoting stability, independence, and improved functioning. The QMHS-CBFT connects individuals and families to community resources, including transportation as needed, and advocates for client needs.

This position engages clients in treatment, coordinates care across systems and supports those at risk for out-of-home placement or psychiatric hospitalization. The QMHS-CBFT builds strong, collaborative relationships with clients, families, and Signature Health team members.

How You’ll Succeed

• Diligently develop, prepare, and present treatment program materials to clients.
• Plan, coordinate, and provide reliable, clinically appropriate transportation to clients for medical/behavioral health appointments, community resources, and other essential services, ensuring safety, professionalism, and punctuality.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject matter expert in developing support networks and serve as a family advocate by coordinating with social service agencies.
• Identify client and family strengths and needs to support the development and implementation of Care Plans, Comprehensive Assessments, Treatment Summaries, Safety Plans, and Risk Assessments.
• Encourage, monitor, and follow up on client engagement and participation in all treatment plan activities.
• Collaborate effectively with the client’s treatment team and participate in regular meetings with internal and external stakeholders to coordinate care.
• Create an outstanding experience for adult and child clients by connecting them to needed educational, medical, vocational, housing, and daily living resources.
• Serve as a liaison with inpatient units to ensure continuity of care.
• Maintain timely and accurate electronic documentation in accordance with Medicaid, OhioMHAS, CARF, and agency standards.
• Participate in community outreach, quality assurance, utilization review, and all assigned staff meetings and development programs.
• Complete all required compliance training and meet agency productivity and documentation expectations.
• Adhere to agency policies and procedures, including HIPAA and confidentiality standards.
• Demonstrate consistent attendance, punctuality, and efficiency in alignment with Signature Health policies.
• Other duties as assigned.

Requirements

• A High School Diploma or equivalent required.
• A Bachelor’s Degree in related social services or criminal justice field preferred.
• A valid unencumbered Ohio driver’s license and proof of driver’s insurance required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 3+ years of previous case management experience providing service to criminal justice populations or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community.

Working Conditions

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Possible exposure to blood borne pathogens while performing job duties.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

Benefits

• Medical
• Dental
• Vision
• 401k match
• HealthJoy - a no cost medical and mental health online resource available Day 1
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support