Case Manager (Child & Family Treatment Team)

About the role

Clackamas County Health Centers is seeking a collaborative Case Manager to join the Child & Family Treatment Team at the Lake Road Health Center in Milwaukie. This position provides case management, care coordination and skill-building services for children, youth, young adults and their families who are navigating mental health, substance use and/or co-occurring needs. Services may be provided in the clinic, clients' homes and community-based locations.

Responsibilities

• Provide case management and care coordination services to children, youth, young adults and families experiencing mental health, substance use and/or co-occurring needs.
• Identify and coordinate resources, referrals and supports; monitor client progress; and assist clients and families in accessing services that support treatment goals, stability and overall well-being.
• Provide individual and family skill-building services based on identified treatment needs and service plans (e.g., emotional regulation, coping skills, safety planning, daily living skills, health and nutrition, housing stability, financial and time management, developing healthy social supports, maintaining family and long-term relationships).
• Assess client and family needs through interviews and ongoing engagement with clients, parents, caregivers, guardians, providers and other involved individuals.
• Coordinate services with multidisciplinary treatment partners, including behavioral health clinicians, psychiatric prescribers, primary care providers, nurses, schools, social service agencies, insurance providers and other community partners.
• Facilitate communication and service coordination to promote continuity of care and successful transitions between services.
• Engage clients and families in service planning and ongoing care; support participation in assessment and treatment planning; provide outreach when clients miss appointments or need additional engagement.
• Provide advocacy and system navigation for clients and families with healthcare providers, schools, social service agencies, public and private organizations, the justice system and other community partners.
• Assist with problem-solving, accessing resources and addressing barriers to services.
• Respond to client needs and crises in the most appropriate setting, which may include the clinic, home, community or virtual environment.
• Maintain accurate and timely electronic health records and documentation in accordance with agency policies and procedures, Oregon Administrative Rules, insurance requirements and applicable Medicaid or Medicare requirements.
• Develop, update and maintain required service plans, eligibility information and other case documentation.
• Participate as an effective member of the treatment team, consulting with other staff regarding client needs, sharing relevant information and contributing to coordinated treatment and service delivery.

Requirements

• Qualified Mental Health Associate (QMHA) as established by Oregon Administrative Rule (OAR) or the Mental Health & Addiction Certification Board of Oregon (MHACBO).
• Bachelor's degree in a behavioral sciences field; or a combination of at least three years of relevant work, education, training and/or experience.
• Experience providing case management, care coordination and/or skill-building services to children, youth, young adults and families.
• Must possess and maintain a Basic Life Support (BLS) certificate.

Preferred Qualifications

• Experience working as part of a multidisciplinary behavioral health or healthcare treatment team.
• Experience working with individuals experiencing mental health, substance use and/or co-occurring disorders.
• Experience supporting clients (youth, children and transition aged youth 18–24) experiencing emerging psychosis and/or substance use disorders.

Pre-Employment Requirements

• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check.
• Driving is required for County business on a regular basis; incumbents must possess a valid driver's license and maintain an acceptable driving record throughout employment.

Pay

Annual Pay Range: $63,032.03 – $79,424.01
Hourly Pay Range: $30.303862 – $38.184620
Salary offers will be made within the posted pay range and will be based on candidate's directly relevant experience (paid or unpaid).

Schedule

This position works up to 40 hours during a standard Monday–Friday workweek. Specific hours will be discussed with the selected candidate at the time of offer. The position may be eligible for a hybrid on-site/remote schedule subject to Clackamas County Teleworking Policy and departmental business needs; exact on-site/remote split and schedule will be determined with the hiring manager. Telework/remote locations cannot be located outside Oregon or Washington; Washington residents must perform 50% of their time on-site at Clackamas County.

Benefits

• Licensure supervision for regular status employees who have completed a graduate degree in a behavioral health related field (e.g., social work, counseling, marriage and family therapy) and are actively pursuing licensure; group supervision available for CADC hours for those on a CADC track.
• May be eligible for loan forgiveness through programs such as the National Health Service Corps (NHSC) Loan Repayment Program or the Public Service Loan Forgiveness (PSLF) program.
• Generous training package covering costs and allowing paid days to attend training.
• Competitive wages with cost-of-living adjustments and merit increases for eligible employees.
• Robust sick and vacation plan for regular status employees.
• Health and wellness classes and events, and alternative care benefits.
• Employee benefits effective the first of the month following date of hire.
• Generous Paid Time Off Package: 12 hours of vacation accrual per month (new hires may frontload first-year accruals), 8 hours of sick accrual per month, 10 paid holidays and 1 personal day per year.
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).