Case Manager/ Career Counselor

Responsibilities

• Conduct intake interviews, eligibility determinations, assessments, and safety screenings for runaway and homeless youth seeking services.
• Provide crisis intervention, supportive counseling, and family mediation services to youth and families experiencing conflict, instability, or other challenges.
• Assess client needs and develop individualized service plans in collaboration with youth, families, and service providers.
• Maintain client progress and update service plans as needed to support established goals and positive outcomes.
• Engage parents, guardians, and family members, when appropriate, to promote family stabilization and reunification.
• Aid youth with family reunification, discharge planning, transition planning, and alternative living arrangements when necessary.
• Coordinate referrals and linkages to community resources, including educational, medical, behavioral health, housing, vocational, legal, and social service supports.
• Advocate on behalf of youth and families to ensure access to appropriate services and resources.
• Provide aftercare and follow-up services in accordance with program and funding requirements.
• Maintain timely, accurate, and confidential case records, including assessments, service plans, progress notes, discharge summaries, and aftercare documentation.
• Complete required data entry and reporting in HMIS and other agency information systems.
• Comply with all agency policies, OCFS regulations, FYSB requirements, confidentiality standards, and mandated reporting obligations.
• Participate in case conferences, staff meetings, multidisciplinary team meetings, and program planning activities.
• Assist with transportation of youth to appointments, meetings, court appearances, and other approved activities as needed.
• Conduct community outreach, educational presentations, and tabling events to increase awareness of runaway and homeless youth services.
• Develop and maintain collaborative working relationships with community partners, service providers, schools, and government agencies.
• Participate in required trainings and maintain knowledge of trauma-informed care, positive youth development, cultural responsiveness, crisis intervention, and best practices for serving runaway and homeless youth.
• Support the daily operation of the shelter and perform other duties as assigned to ensure effective program functioning.

Qualifications

• Education: Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field preferred.
• Experience: Minimum of one year of experience working with adolescents, families, runaway and homeless youth, child welfare, residential services, or related human service programs preferred.
• Valid New York State driving license with a safe and responsible driving history and active defensive driving certificate of completion.
• Ability to drive the agency van.
• Ability to obtain and maintain all required background clearances and training certifications.