Case Manager (Bilingual in Mandarin/English) - Latimer Gardens Senior Center

Position Summary

Provides assessment, service coordination, and counseling to geriatric clients eligible to receive multiple services in the community.

Principal Responsibilities

• Study and assess strengths and weaknesses of existing resources.
• Provide case management services to clients, including intake, emergency back-up, ongoing advocacy, in-home assessments of client situations, financial management, crisis intervention, information and referral.
• Prepare reports and disseminate information.
• Provide statistical reports and documentation as required.
• Maintain proper client files with appropriate documentation and information.
• Maintain contact with representatives of other organizations to exchange and update information on resources and services available.
• Form and maintain formal relationships with agencies in order to secure services and benefits for clients.
• Coordinate client care with field supervisors and nurse as needed.
• Participate in in-service training, conferences, seminars, and use journals to update skills, as well as otherwise receive consultation and supervision from those professionals who are qualified to render services.
• Attend departmental and organizational meetings and regular supervisory sessions, as well as keep supervisor informed of activities, needs, and problems related to client services.
• Perform other duties as needed or requested.
• Adhere to organization's standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA, and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Support organization's mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adhere to the organization's policy in regards to absenteeism and appearance.

Job Competencies & Minimum Qualifications

• Bachelor's Degree required
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand

Business office environment with phone and computer use; travel via public transportation.