Case Manager BH - Southeast

About the role

Metropolitan Family Services is seeking a full‑time Case Manager for Behavioral Health to join its Southeast office. The role supports families in learning, earning, healing, and thriving through assessment, service planning, advocacy, and coordination with community resources.

Metropolitan Family Services puts community at the heart of everything it does, empowering families to reach their greatest potential and positively impact their communities. As Illinois’ first comprehensive human services agency, it serves over 122,970 individuals and families across Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Responsibilities

• Conducts thorough assessment of clients.
• Evaluates problem and service needs.
• Develops a written client service plan specifying goals to be achieved and services to be pursued.
• Supplements service plans to meet client needs.
• Provides, as appropriate, supportive help, advocacy and case management to individuals and families in coping with environment and interpersonal relationship issues.
• Works collaboratively with community resources; develops knowledge of resources and helps clients to utilize them.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Engages client in settings that may present a challenge for the purpose of learning/practicing/developing healthy behaviors and coping skills.
• Reassesses and monitors client situation and adequacy of service plan.
• Collaborates and participates with other program staff in the planning and implementation of service plans.
• Subsequent to consultation with supervisor, handles emergency and crisis situations within target population.
• With supervisory approval, authorizes limited amounts of financial assistance to own clients.
• May work with community groups.
• Works effectively with diverse staff and service population.
• Other duties as assigned.

Requirements

• Satisfactorily pass all screenings and criminal background checks.
• Driving for work required with a personally owned vehicle.

Qualifications

• Bachelor's Degree in Psychology, Social Work, or related field from an accredited college or university, required.

Skills

• Strong interpersonal and time management skills.
• Some direct service experience preferred.
• Ability to maintain assigned community and home‑based services.
• Ability to work effectively with diverse individuals and groups.

Benefits

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro‑rated to benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
• And so much more! (full suite available via link)

Pay

The average starting salary for this position will fall in the range of $44,000 - $49,000 annually, based on skill and experience level.