Case Manager

About the role

The Qualified Mental Health Specialist (QMHS) at Signature Health will play a crucial role in developing and executing client treatment plans. They will also provide ongoing community support resources, including transportation for accessing identified resources.

Responsibilities

• Diligently develop, prepare, and present treatment program work material to clients.
• Plan, coordinate, and provide reliable transportation to clients to access identified resources as part of their treatment plans.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject matter expert and provide support in accessing and developing a sober support network.
• Collaborate effectively with a client’s treatment team.
• Create an outstanding experience for both adult and child clients (SMD/SED, CD/Dual DX) by identifying support needed in areas such as educational, medical, vocational, housing, and daily living skills, resulting in clients being successful in their communities.
• Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
• Serve as a liaison with in-patient units.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF, and professional standards.
• Assist in crisis intervention and prevention in the community.
• Participate in community outreach.
• Participate in all quality assurance and utilization review activities.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adhere and complete compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.

Requirements

• A High School Diploma or equivalent required.
• A valid unencumbered Ohio driver’s license and proof of driver’s insurance required.
• An American Heart Association (AHA) Basic Life Support (BLS) certification required.
• A Bachelor’s Degree in a related social services field preferred.
• 1-3+ years of previous case management or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist clients in obtaining residential, detox, and supported housing services in the community.