Case Manager

Essential Functions (Major Duties Or Responsibilities)

• Support patients in making informed choices about opportunities and services and assuring timely access to needed assistance and services.
• Provides brief intervention counseling such as motivational interviewing, behavioral activation, and problem-solving treatment and help facilitate changes in treatment if patients are not improving as expected.
• Facilitates patient engagement and education regarding overall patient health. Supports medication management.
• Provide opportunities and encouragement for self-help activities and assist patients in the development of realistic and attainable life goals.
• Locate, coordinate, and monitor all services to meet these goals.
• Support community-based services to enable growth in some or all aspects of the individual’s vocational, educational, residential, social, mental, and physical health.

Minimum Qualifications (Education And Experience)

• Graduation from an accredited college or university of recognized standing with an associate’s or bachelor’s degree in nursing, Health Promotion, Psychology is preferred.
• Combination of education/experience is considered.
• Valid driver’s license by the State of Montana.

Knowledge, Skills, And Abilities (KSA’s)

• Ability to multi-task, work under pressure, set priorities, and work with diversified populations.
• Communicate with clients, families, employees, and health care professionals effectively verbally and in writing.
• Ability to meet the standards and metrics of the patient centered medical and behavioral health home model and quality improvement measures.
• Maintain positive working relationships with colleagues and foster a cooperative work environment.
• Provide clear, concise pertinent reports and information.
• Flexibility in learning and working in a team setting.
• Ability to organize work effectively and timely.
• Ability to maintain composure and set boundaries.
• Excellent customer service skills.
• Ability to work independently knowing who to contact for what services and acts in the patient’s best interest without waiting for direction.
• The Case Manager is available and able to respond to a patient in crisis and can identify and assess the situation and diffuse as appropriate.

Physical and Environmental Demands

• Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.
• Hazardous risks may include exposure to infected body fluids, sharp instruments, and chemicals, requires adherence to universal safety precautions.