Case Manager - ARCHES the Nest

About the role

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits, with the best benefit being the reward of helping those in our community live better lives.

Responsibilities

• Assist clients in navigating resources and accessing housing assessments.
• Attend and engage in required annual trainings.
• Assess client eligibility and aid in gathering documentation for intake, enrollment, and shelter placement.
• Provide direct service to participants, including case management and housing placement support to help participants become self-sufficient and overcome barriers to permanent housing.
• Develop Action Plans that identify participant needs, barriers, and strengths.
• Establish and maintain active working relationships with community partners.
• Provide support for client-tracking, service delivery, follow-up reporting, and maintain strict confidentiality.
• Maintain full compliance with all federal, state, and grant program requirements, ensuring high standards for data quality and compliance performance.
• Work cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.
• Comply with agency Quarterly and Annual reports and MWVCAA safety and personnel policies, including punctuality and attendance.
• Perform cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.
• Support nutrition staff as needed by completing various kitchen tasks, including cooking meals.
• Participate in Community Outreach to local organizations, camps, and groups as directed by supervisor.
• Maintain appropriate boundaries with clients and coworkers at all times.

Requirements

• Two years of related social service experience, direct client care; or an acceptable equivalent combination of education and experience.
• Ideal candidates will possess an advanced degree with two or more years of homeless service delivery experience and mental health certifications and/or licensing.

Certificates, Licenses, Registrations

• Pass Oregon Department of Human Services criminal background check and MWVCAA agency background check.
• Obtain Basic Life Support/First Aid Certification within first 30 days of hire.
• Obtain Food Handler’s Card or ability to obtain within 30 days.
• Pass pre-employment and random drug screenings.

Knowledge, Skills, and Abilities

• Knowledge of or experience with the principles of coordinated assessment, working with unsheltered or vulnerable populations, and best practices in homeless service delivery is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Excellent planning, organization, and time management skills.
• Ability to effectively communicate both orally and in written form.

Physical and Mental Demands

• Specific vision abilities required include close vision and ability to adjust focus.
• Frequently required to hear and speak.
• Frequently lift up to 25 pounds; occasionally lift up to 50 pounds.
• Manual dexterity for handling computers, devices, and office equipment.
• Maintain calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques.
• Regulate emotions during interactions with escalated clients and staff, and handle pressures of frequent demands for attention, time, and work tasks.

Work Environment

• Indoor work environment with frequent interruptions and demands.
• Occasional outdoor environment including perimeter monitoring.
• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.
• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Exposure to trash, bodily fluids, and malodorous air.
• Ability to work outside of normal business hours, including nights, weekends, and holidays.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision, and Dental Insurance
• For some positions, employees may be eligible for company-sponsored continuing education