Case Manager - Anna's House

About the role

Catholic Charities of Baltimore, Anna's House is seeking a Case Manager to provide intensive case management including, but not limited to, as-needed home visitation services to participants / clients.

Responsibilities

• Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
• Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
• Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
• Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
• Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
• Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
• Aids clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
• Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
• Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers and take actionable steps toward their desired outcomes.
• Fosters an environment aligned with Trauma Informed Care (TIC) principles by maintaining safety, trust, and emotional support in all client interactions.
• Participates in all required meetings, trainings, and program events, including graduation ceremonies, and applies learned concepts to improve client outcomes.
• Performs other duties as assigned.

Program Specific Duties

• Anna’s House: Participates in local Continuum of Care Meetings and Committees. Facilitates Life Skills classes and provides after care services to clients for up to twelve months. Provides direction to the Program Assistant’s in support of case management.
• Housing Services: Ensures compliance with the U.S. Department of Housing and Urban Development (HUD) rules and regulations and passing annual HUD audits and other privately funded programs. Coordinates housing leased to or for clients, negotiates leases with the landlords and occupancy agreements with residents; maintains ongoing contact with realty representatives and property managers to ensure good relations. Inspects the property and/or apartments at specific intervals. Reinforces occupancy policies and procedures by initiating procedures for non-payment of rent. Monitors the upkeep of the property, including snow & trash removal, landscaping, and routine maintenance and repairs.

Requirements

• Bachelor’s degree in Human Services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services.

Skills & Abilities

• Demonstrates patience and composure when working with others, fostering positive relationships.
• Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
• Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
• Utilizes effective conflict resolution skills to address issues and maintain a positive environment.

Physical Requirements & Work Environment

• No remote or hybrid work availability based on core and essential functions of the position.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may occur throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Assessing the accuracy, neatness, and completeness of assigned work to ensure it meets quality standards and adheres to established guidelines.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Benefits

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Company Information

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

We believe that every person has infinite worth and promise. Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care.