Case Manager - aka Client Advocate (internally)

Major Duties and Responsibilities

• Conduct comprehensive assessments to identify clients’ housing, health, and support needs.
• Develop and implement individualized service plans outlining goals, timelines, and required resources.
• Guide clients through emergency shelter intake, housing applications, and placement processes.
• Affiliate with enrollment in public benefits (e.g., Medi-Cal, CalFresh, SSI/SSP) and community resource/support programs.
• Advocate for clients with landlords, shelter providers, government agencies, and healthcare systems.
• Maintain accurate, timely case notes and documentation in the agency’s database and other required systems (e.g., Alameda County HMIS).
• Facilitate referrals to mental health, substance-use treatment, employment services, and other wrap-around supports.
• Collaborate with multidisciplinary team members (e.g., outreach workers, mediators, coordinators).
• Participate in regular case conferences and contribute to program evaluation and improvement.
• Provide crisis intervention, conflict resolution, and safety planning when necessary.
• Conduct community outreach and build partnerships with service providers and local stakeholders.
• Perform additional duties as assigned by supervisor to support evolving program and organizational needs.

Required Qualifications

• Associate’s degree in social work, psychology, sociology, or a related field and/or 2 years’ equivalent experience.
• Minimum of 2 years’ experience in case management, homeless services, or a closely related area working directly with unhoused populations or clients in homelessness prevention programs.
• In-depth knowledge of public benefits programs (e.g., Medi-Cal, CalFresh, SSI/SSP) and local housing resources.
• Demonstrated use of restorative approaches such as harm reduction, motivational interviewing, theoretical change models, trauma-informed care, non-violent communication, crisis intervention, and emotional regulation.
• Demonstrated ability to assess client needs, develop individualized service plans, and monitor progress.
• Proficiency with case management databases and systems (e.g., Alameda County HMIS, Salesforce).
• Strong written and verbal communication skills, including documentation and client advocacy with the ability to effectively engage culturally diverse populations and maintain a professional demeanor.
• Proficiency with Google Suite, Microsoft Suite, and/or Slack applications, including spreadsheets, word processing, calendars, and messaging tools.
• Demonstrated ability to take initiative, develop creative solutions, and execute tasks in an organized and timely manner.
• Strong attention to detail, with the ability to multitask, prioritize, and work both independently and collaboratively in a dynamic environment.
• Valid California driver’s license, reliable transportation, and ability to travel within service area.