CASE MANAGEMENT TEAM LEADER

Benefits

• Maintain workflow of BOS workers handling the entire application process for new applicants, closed cases, and reopens.
• Review and authorize benefits as required.
• Ensure accuracy and timeliness of reports, including Work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers to interview applicants and assess eligibility for immediate needs grants, public assistance, and employment.
• Oversee teams of clerical and BOS workers to provide quick service for walk-ins and telephones.
• Interview and determine housing needs of tenants at risk for homelessness or already homeless.
• Develop and implement ant-eviction/housing plans of intervention.
• Prepare reports on key performance outcomes and ensure corrective actions are implemented.

Qualifications

• A four-year high school diploma or equivalent, and three years of full-time satisfactory experience in social/human services or a related setting.
• A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist.
• College credit from an accredited college may substitute for experience on a 60 semester credits for 9 months basis.

Pay

$70,646.00 – $81,243.00