CASE MANAGEMENT TEAM LEADER

About the role

The Family Independence Administration (FIA) is recruiting for two (2) Associate Benefits Opportunity Specialist II (ABOS II) positions, functioning as Case Management Team Leaders. These roles supervise teams of Benefits Opportunity Specialists (BOS) who handle various functions of eligibility determination, financial planning, and economic support opportunities.

Responsibilities

• Maintain workflow for BOS workers handling applications, Family Assistance cases, Safety Net case reopens, and one-shot deals.
• Review and authorize benefits for specific cases.
• Ensure the accuracy and timeliness of reports, including Work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to monitor service quality.
• Manage teams of BOS workers for different stages of case management.
• Oversee clerical and BOS workers for quick service and client communication.
• Interview and assess housing needs for tenants at risk or already homeless.
• Monitor conference activities and prepare regular reports.
• Perform final review of packets and determine if a fair hearing is necessary.
• Prepare reports on key performance outcomes and implement necessary corrective actions.
• May conduct field visits.

Requirements

• A four-year high school diploma or equivalent, plus three years of full-time satisfactory experience in social/human services or a related field.
• A baccalaureate degree plus eighteen months of full-time satisfactory experience as a Benefits Opportunity Specialist.
• College credit from an accredited college may substitute for experience, with 60 semester credits for 9 months of experience.

Qualifications

• A baccalaureate degree from an accredited college.
• At least 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or in social/human services.

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

8:30am - 5:00pm with Flex Schedules

Additional Information

• The City of New York is an inclusive equal opportunity employer.
• New York City Residency is not required for this position.
• For more information about Public Service Loan Forgiveness, visit this link.
• The Civil Service Title is ASSOCIATE BENEFITS OPPORTUNITY, classified as Competitive-1, and the Business Title is CASE MANAGEMENT TEAM LEADER (Experienced - Non-Manager).