Case Management Supervisor

Responsibilities

• Coordinates the work of an area in the department in mission, vision, and values.
• Drives the operation in alignment of goals and strategy of the department.
• Manages the hiring, orienting, and development of Case Managers and support staff.
• Conducts employee evaluations, coaching, and disciplinary processes to align employee performance and behaviors.
• Drives operations in alignment with policies and procedures.
• Responsible for the training and education of staff.
• Accountable for the accurate reporting of time and attendance of direct reports.
• Functions as Case Manager and/or Utilization Review Nurse as necessary.
• Tracks and analyzes Case Manager quality of service and utilization statistics.
• Works collaboratively with information systems personnel as needed to implement case management system improvements.
• Evaluates plan of care and monitors quality and effectiveness of care provided.
• Assesses, plans, and implements strategies for managing daily assignments and workflows.
• May be required to work rotating schedules, including nights, weekends, and holidays, to meet the staffing and patient care demands of a 24/7 complex health system.

Requirements

• Bachelor's of science in nursing or equivalency.
• Three years of Case Management experience.
• Two years working as a supervisor or equivalency.
• Certified Case Management designation (preferred).
• Master's degree in Nursing (preferred).
• Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah.

Qualifications

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
• Demonstrated organizational, human relations, and effective communication skills.
• Ability to resolve staff and scheduling conflicts in order to meet department goals and needs.
• Ability to orchestrate multiple tasks simultaneously.