Case Management Supervisor

Department: Homeless Services • Reports to: Director of Homeless Services • Full-time, exempt

About the Role

The Case Management Supervisor provides direct supervision, coaching, and oversight to a team of Case Managers while ensuring the delivery of high-quality, person-centered services that support positive client outcomes. This position monitors service quality, ensures contractual compliance, manages staff performance, supports professional development, and promotes consistency in case management practices across the program. The supervisor serves as the primary liaison between frontline staff and program leadership, translating organizational priorities into effective day-to-day operations and fostering a culture of accountability, collaboration, and continuous improvement.

Responsibilities

• Leadership & Supervision
  • Provide direct supervision to assigned Case Managers.
  • Conduct regular individual supervision and team meetings.
  • Coach, mentor, and develop staff.
  • Complete performance evaluations.
  • Assist with hiring, onboarding, training, and retention.
  • Manage employee performance and corrective action in collaboration with HR.
• Clinical and Program Oversight
  • Monitor caseload distribution to ensure equitable workloads and compliance with contractual requirements.
  • Review assessments, housing plans, service plans, case notes, and documentation for accuracy, quality, and timeliness.
  • Ensure services are delivered using Housing First, trauma-informed, person-centered, and strengths-based practices.
  • Facilitate regular case conferences and interdisciplinary team meetings to address barriers to housing stability and client success.
  • Provide guidance and support for complex client situations, crisis intervention, and high-risk cases.
• Contract Compliance & Quality Assurance
  • Ensure compliance with all Interfaith Works policies and procedures, Montgomery County contracts, HUD regulations, and applicable federal, state, and local requirements.
  • Monitor program performance against contract deliverables and organizational performance metrics.
  • Conduct routine case file audits and documentation reviews to ensure quality and compliance.
  • Develop and implement corrective action plans when deficiencies are identified.
  • Participate in internal and external monitoring visits, audits, and contract reviews.
• Client Services
  • Support staff with complex or high-risk client situations.
  • Participate in case conferencing and multidisciplinary meetings.
  • Ensure services are trauma-informed, person-centered, and culturally responsive.
  • Assist with crisis intervention and problem-solving as needed.
• HMIS & Data Management
  • Ensure all client information is entered into HMIS accurately, completely, and within required timeframes.
  • Monitor HMIS data quality, completeness, and timeliness for all assigned staff.
  • Conduct regular HMIS quality assurance reviews and address data discrepancies.
  • Utilize HMIS and other data systems to monitor program outcomes, identify trends, and support continuous quality improvement.
  • Generate and analyze reports to monitor performance, contract compliance, housing outcomes, and service utilization.
  • Collaborate with the HMIS Lead and program leadership to improve data integrity and reporting processes.
• Community Partnerships & System Coordination
  • Serve as a primary liaison with Montgomery County's Services to End and Prevent Homelessness (SEPH) and other county departments as appropriate.
  • Coordinate closely with Montgomery County Continuum of Care partners to ensure seamless service delivery and coordinated client care.
  • Develop and maintain collaborative working relationships with behavioral health providers, medical providers, housing providers, workforce development agencies, legal services, benefits specialists, and other community partners.
  • Participate in Coordinated Entry meetings, case conferencing, provider meetings, and community workgroups as assigned.
  • Advocate for clients by facilitating access to community resources, housing opportunities, behavioral health services, employment supports, and mainstream benefits.
  • Represent Interfaith Works professionally within the Montgomery County homeless services system and broader community.

Qualifications

• Minimum Qualifications
  • Master's degree in Social Work, Human Services, Psychology, Counseling, or a related field required.
  • Clinical licensure preferred.
  • Three to five years of progressively responsible case management experience.
  • Previous supervisory or lead experience preferred.
  • Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or other vulnerable populations.
• Preferred Qualifications
  • Experience supervising case management teams serving individuals experiencing homelessness.
  • Working knowledge of Montgomery County's homeless services system.
  • Experience utilizing HMIS and data-driven performance management.
  • Knowledge of HUD, CoC, ESG, RRH, PSH, and emergency shelter regulations.
  • Experience collaborating with SEPH and Continuum of Care partners.
  • Demonstrated success improving program outcomes through coaching, quality assurance, and performance management.

Physical Demands and Work Environment

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Pay

$90,000 - $100,000 annually

Benefits

• 14 paid holidays and 21 days of PTO.
• Subsidized medical, dental, and vision coverage for employees and their families (full-time employees working 30+ hours per week).
• Employer-paid long-term disability insurance, life insurance, and AD&D insurance.
• Optional supplemental benefits: short-term disability, critical illness insurance, and more (fully portable).
• Employee Assistance Program (EAP) at no cost to all employees, regardless of full or part-time status.