Case Management Supervisor

About the role

The Case Management Supervisor (Intensive Care Coordination) provides day-to-day oversight of intensive care coordination and case management services for children, adolescents, adults, and families impacted by serious emotional disturbance, mental illness, intellectual/developmental disabilities, and substance use disorders. This position ensures services are timely, compliant, and clinically appropriate while strengthening staff performance and program results.

Responsibilities

• Supervising approximately 6–8 Case Managers
• Guiding clinical assessments, service planning, utilization management, and crisis support
• Coordinating hospital liaison and discharge planning
• Assigning and balancing team caseloads
• Training and onboarding staff
• Partnering with community stakeholders (including courts, law enforcement, and health providers)
• Monitoring unit expenditures
• Recommending program/policy improvements

Qualifications

• Bachelor’s degree in Human Services such as Social Work, Psychology, Sociology, or Counseling
• Three (3) years of experience providing case management services to the assigned client population

Our Organization

Since 1971, Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders. Case Management is a vital part of the H-NNCSB service delivery system, serving as a unifying link between families, children, and the supports they need. Intensive Care Coordination (ICC) offers a higher level of support, including clinical assessments and level-of-care determinations, for individuals diagnosed with a Serious Emotional Disturbance (SED) or an Intellectual or Developmental Disability (IDD).

Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• Flexible Spending Account (FSA)
• Annual and Sick Leave
• Participation in The Virginia Retirement System (VRS)

Work Details

The selected candidate will work Monday - Friday 8:30 a.m. - 5:00 p.m., with on-call responsibilities, and must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks. The annual salary for this position is $57,119.