Case Management Extender-North

About the role

The Case Management Extender provides non-licensed, clerical and administrative support to the RN and SW Case Managers to facilitate and execute discharge plans and other related case management activities as needed.

• Calling or faxing information for patient care transitions, including SNF, Home Healthcare, Assisted Living, Outpatient Treatment Centers, etc.
• Assist with locating appropriate facilities for placement of patients moving to another level of care.
• Facilitation of the transfer to alternate care facilities including arranging transport, facilitating referrals for home care services, and providing general administrative support.
• Assist licensed CMs with regulatory requirements.
• Scheduling post-discharge physician appointments.

Responsibilities

• Ability to manage projects and assignments from start to completion.
• Use customer service skills to provide an exceptional experience.
• Collaborate and build effective relationships.
• Work under pressure.
• Be detail oriented and organized.
• Communicate complex/technical information effectively both orally and in writing.
• Effectively maintain databases.
• Improve processes.
• Independently manage time and priorities.
• Maintain confidentiality.
• Self-motivate.
• Travel between locations.
• Utilize Microsoft Office Suite.

Requirements

• High School Diploma or GED (Required).
• Associate’s degree (Preferred).
• Three years of experience with medical/business computer applications, e.g., Epic and proficiency in word processing, spreadsheet preparation, and electronic mail (Required).
• Working knowledge of medical systems and medical terminology, or must complete department-approved training within three months of hire (Required).

Benefits

Community offers a unique employment package that encompasses not only your day-to-day job, but also your career. You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation and receive recognition for your achievements.