Dedicated Case Coordinator North Central

The Inflammation and Immunology Dedicated Case Coordinator (DCC) is a non‑promotional, field‑based role that supports patients’ access to PDPA and VFM products when prescribed by a licensed healthcare provider. The DCC owns the continual management and progression of the patient journey—from HUB enrollment through post‑fill follow‑up—working directly with patients, providers, payers, HUB partners, and third‑party vendors. This dual patient‑ and HCP‑facing role carries 100 % ownership of every case in the assigned geography.

Responsibilities

• Own 100 % of assigned cases and drive continual management of the patient journey from HUB enrollment through post‑fill follow‑up.
• Serve as the central point of contact for patients/caregivers and HCPs regarding reimbursement and access support, answering questions and providing status updates.
• Conduct Summary of Benefits (SOB) discussions, verify patient enrollment information, and walk patients through out‑of‑pocket costs, deductibles, copay options, and reimbursement programs.
• Verify product and baseline test coverage across PBM and major medical insurance; oversee the entire prior authorization process, including submission, verification, and appeals.
• Schedule, reschedule, and confirm patient appointments in coordination with patients, providers, and vendors; secure confirmation communications from providers.
• Manage Interim Care (IC) program administration, voucher eligibility, and copay portal access; ensure copay cards are functional post‑fill.
• Triage vouchers, paid prescriptions, and Interim Care fills; contact patients at 10‑ and 45‑day intervals post‑prescription to resolve logistical or financial questions.
• Maintain and update case information in Polaris, using texting, faxing, and prescription triage capabilities; share cases with HUB partners and coordinate with Pfizer colleagues via secure messages.
• Report adverse events in accordance with company requirements and operate within strict content controls and system permissions.
• Communicate access landscape and options using brand‑approved materials; uphold confidentiality, compliance, and responsible business communication.
• Collaborate cross‑functionally with internal and external stakeholders to improve the patient access journey and link customer insights to approved resources.

Qualifications

• B.S. or B.A. degree.
• 8 + years of pharmaceutical (or related) experience in customer‑facing roles/functions.
• Minimum 6 months as a FRM, PAC, FAS, or similar experience in access and reimbursement, with hands‑on use of the Polaris CRM system.
• Working proficiency in Polaris case management, documentation, prescription triage, and interpretation of prior‑authorization, appeal, and PEF documentation.
• Demonstrated ability to communicate directly with patients, providers, and cross‑functional colleagues.
• Experience conducting benefit investigation and verification with payers; knowledge of prior‑authorization and appeals processes.
• Working knowledge of copay programs, maximizers, accumulators, vouchers, and interim‑care programs.
• Ability to manage a high volume of concurrent cases (average ~20 days) with disciplined documentation and follow‑through.
• Capability to meet adverse‑event reporting obligations in a role with frequent direct patient contact.
• Strong understanding of reimbursement, government payment systems, specialty pharmacy networks, and specialty medication.
• Effective, compliant communication and collaboration with field‑based colleagues (Sales, Medical, FRM, PCA/SAS, KAD, Government Relations) and HQ stakeholders.

Preferred Qualifications

• Experience in a patient‑ or customer‑facing role requiring access and reimbursement education.
• Experience working with a HUB.
• Familiarity with Kiteworks or comparable encrypted email platforms, DocuSign, and copay portal administration.
• Experience coordinating with third‑party vendors on patient assessment, testing, or specialty pharmacy logistics (e.g., IQVIA/MDX, Sonexus).
• Experience supporting interim‑care, free‑goods, or bridge programs.
• Knowledge of both pharmacy‑benefit (PBM) and major‑medical benefit coverage pathways.

Knowledge & Skills

• Excellent written and verbal communication.
• Exceptional relationship‑building, especially with elderly populations.
• Trust, integrity, empathy, and patience.
• Ability to deliver meaningful, concise presentations.
• Strong attention to detail and organizational skills.
• Critical thinking to understand complex processes and communicate them effectively.
• Outstanding collaboration and networking abilities.
• Team‑oriented work style.
• Understanding of specialty pharmaceuticals and patient journeys.
• Adherence to regulatory and compliance standards.
• Flexibility to work across different time zones as needed.

Compensation

Annual base salary ranges from $162,900 to $271,500. The role is eligible for Pfizer’s Global Performance Plan with a bonus target of 20 % of base salary and participation in a share‑based long‑term incentive program.

Benefits

• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• 401(k) plan with Pfizer matching contributions and an additional Pfizer retirement savings contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Additional wellness programs and resources to support a healthy life.

Work Location & Travel

• Remote work from home 5 days a week (or field‑based colleagues not affiliated with a Pfizer site).
• Approximately 10 %–20 % travel required.
• Primary time zone: Central.
• Eligible for relocation package where business needs and eligibility apply.

Eligibility

• Must be authorized to work in the United States for any employer.
• U.S. work‑visa sponsorship (e.g., TN, O‑1, H‑1B) is not available now or in the future.