Case Management Associate 1

About the role

The Human Services team at Public Consulting Group (PCG) focuses on improving lives through solutions that address the needs of state and municipal human services and economic development agencies. This role involves working closely with clients to ensure they meet eligibility requirements for subsidized childcare benefits, managing caseloads, and supporting the overall success of the program.

Responsibilities

• Conduct group and one-on-one intakes with clients applying for Stage 1 subsidized childcare benefits.
• Aid clients with childcare applications and provide information about available providers and resources.
• Determine client eligibility based on eligibility requirements, regulations, and guidelines.
• Collect, analyze, verify, and process documentation according to program regulations, guidelines, and standard operating procedures.
• Manage caseloads using State and County software systems, child care case management software, and a Microsoft Access database.
• Maintain client case files by requesting, reviewing, and updating documentation for compliance.
• Process childcare changes or extensions within required timelines.
• Stay updated on CalWORKs Program Guide procedures and apply them appropriately.
• Support the supervisor in meeting performance metrics and achieving participant outcomes.
• Aid in identifying training needs and ensuring participants receive quality and timely services.

Requirements

• Strong verbal and written communication skills.
• Ability to work with and relate to participants and staff, demonstrating active listening skills.
• Professionalism and empathy for participants and staff with diverse backgrounds.
• Establish and maintain professional relationships with staff, management, Federal, State, and County agencies, and the general public.
• Independence and ability to work on multiple projects simultaneously.
• Customer relation techniques and superior verbal and written communication skills.
• Computer literacy and proficiency in MS Word, Excel, and Internet.
• Ability to learn specialized databases and software systems.
• Detail and process improvement-oriented and results-driven work strategy.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Confidentiality of all materials and information in the work setting.
• Ability to maintain a record-keeping and follow-up system.
• High self-awareness and ability to accept feedback.

Qualifications

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.