Case Management Associate 1

About the role

The Human Services team at Public Consulting Group (PCG) supports state and municipal human services and economic development agencies in fulfilling their commitments to the communities they serve.

Responsibilities

• Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
• Conducts assessments for barriers and skills.
• Determines eligibility and need for supportive services including childcare, transportation, and ancillary services.
• Manages participants' progress towards achieving goals by creating and updating plans.
• Aids program participants in developing vocational goals.
• Marks clients' monthly progress to ensure compliance with program regulations and participant attendance levels at assigned work activities.
• Notifies county's human services specialist of non-compliance with work activities.
• Follows procedural requirements by updating client case files in systems.
• Maintains up-to-date knowledge of program procedures and implements them appropriately.
• Maintains up-to-date knowledge of community resources, labor market, and training resources.
• Maintains contact with each client placed in employment on a monthly basis.
• Completes all necessary county paper documents and forms.
• Maintains communication with employment organizations and educational programs where participants are located.
• Safeguards performance metrics to achieve participant stated outcomes.
• Performs case management duties with customers in-person and on-site.

Requirements

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Ability to learn specialized databases and software systems.
• Excellent customer relation techniques, and superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to establish and maintain professional relationships with federal, state, and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and/or mental disabilities.
• Ability to maintain a record-keeping and follow-up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Qualifications

• An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
• 2 to 4 years of customer relationship management or case management experience.

Benefits

• Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
• PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
• Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience.
• As required by applicable law, PCG provides the following reasonable hourly range of compensation for this role: $22.50 - $26.50.
• PCG provides a range of benefits for this role.

Pay

• Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
• As required by applicable law, PCG provides the following reasonable hourly range of compensation for this role: $22.50 - $26.50.

Schedule

• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics.