Case Management Analyst - Field Portsmouth & Chesapeake VA
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This Case Management Analyst Field position is with Aetna’s Long‑Term Services & Supports (LTSS) team and is a field‑based position out of the Portsmouth & Chesapeake, VA area. The role requires travel up to 75% of the time to meet with members face‑to‑face, managing a full caseload of waiver members and conducting in‑person quarterly visits. You will facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education using care management tools and resources. The position is critical to meeting contractual requirements. Mileage is reimbursed per the company expense reimbursement policy. The application window for this opening closes on 10/31/2026.
Responsibilities
- Facilitate appropriate healthcare outcomes for waiver/LTSS members by providing care coordination, support and education.
- Utilize care management tools and resources to support member needs.
- Manage a full caseload of waiver members.
- Conduct in‑person quarterly visits with members.
- Ensure contractual requirements are met.
Requirements
- Must reside in the state of Virginia in the Portsmouth & Chesapeake area.
- Possess reliable transportation and be willing and able to travel up to 75% of the time.
- Minimum of two (2) years of case management experience.
- Microsoft Office and electronic health record (EHR) experience.
Qualifications
- Case management and discharge planning experience.