Case Development Triage Nurse

Overview

LiveOnNY is a federally designated organ procurement organization (OPO) dedicated to honoring, saving, and transforming lives through organ and tissue donation. Serving a vibrant and diverse population of 13 million across New York City and surrounding counties, LiveOnNY is committed to supporting organ and tissue donors and their families.

Responsibilities

• Utilize LiveOnNY call center platforms, telephony systems, CRM tools, electronic donor records, and reporting dashboards to manage a high-volume, call-driven workflow involving continuous incoming and outgoing referral calls and documentation.
• Receive, evaluate, and triage donor referrals and related calls from donor hospitals.
• Proactively contact hospital medical care teams to assess current potential donor/patient status, prognosis, and donor suitability.
• Review and analyze medical records, laboratory data, imaging, and other diagnostic information to assess donor potential.
• Identify additional diagnostics, evaluations, or clinical information required to further determine donor suitability and coordinate requests in accordance with LiveOnNY protocols.
• Identify when clinical and authorization triggers have been met and communicate next steps to appropriate LiveOnNY teams and/or leadership.
• Identify case-specific risks or barriers to donation potential, escalate concerns as appropriate, and support mitigation strategies.
• Maintain continuous, closed-loop communication with donor hospitals and LiveOnNY departments to ensure timely handoff, escalation, and coordination of potential donor cases.
• Notify and coordinate with Family Engagement, Hospital Services, Medical Director, Allocation and Placement, Surgical Recovery, and Clinical Leadership when cases progress or mature.
• Communicate potential donor status changes, anticipated timelines, and operational needs to ensure downstream readiness.
• Manage multiple simultaneous referral calls and donor evaluation and management activities while maintaining accuracy, professionalism, and regulatory compliance.
• Ensure accurate documentation of all donor case activity and structured handoff of active cases at shift transitions to support continuity of case development and patient safety.
• When deployed by LiveOnNY, perform bedside or donor hospital–based clinical or operational support services to support donor evaluation, case development, or continuity of donor evaluation and management.
• Participate in case reviews, quality initiatives, audits, and process improvement activities.
• Maintain required competencies through mandatory training, annual evaluations, and continuing education.
• Support departmental education related to changes in policy, practice, or procedure.
• Precept, mentor, and support new staff as assigned.
• Support a culture of collaboration, accountability, and continuous improvement in high-acuity situations.

Qualifications

• Minimum Requirements: Proficient in performing the role and responsibilities of the Contact Center Coordinator III. Active Registered Nurse (RN) license. Nursing Degree. Demonstrated ability to make sound clinical assessments in high-acuity situations. Strong understanding of and commitment to the organ and tissue donation process.
• Preferred Requirements: Minimum of two (2) years of experience in emergency department, critical care, ICU, transplant services, or organ procurement organization coordination. Minimum of 2–3 years of contact center or referral management experience preferred.

Benefits

LiveOnNY offers a competitive salary & comprehensive benefits package including a 403(b) deferred annuity, medical/vision/dental, tuition reimbursement, paid time off, pet insurance, life insurance and disability plans, cellular plan discounts, auto insurance discounts, and a salary range of $100,000 - $145,000.