CASE COORDINATOR , EMERGENCY AND SHORT-TERM STABILIZATION SERVICES- CHARLOTTESVILLE (FT)

About the role

This is a FLSA non-exempt position. The incumbent assists in fulfilling the duties involved with the provision of the continuum of crisis services within the Center. In fulfilling position duties, the incumbent at times may find him/herself the only staff member on site, therefore a high level of professionalism and excellent attendance is necessary. The incumbent reports to the Director of Crisis Services and duties require proceeding alone under standard practices with referral of questionable situations to the supervisor or other staff as identified. Standard practices allow for the independent accomplishment of recurring tasks and use of own initiative for prioritizing the work schedule. In carrying out position duties, he/she performs in accordance with applicable professional ethics and established Region Ten policies. Overnight position, supporting the crisis continuum of care. Able to work four 10-hour shifts or five 8-hour shifts.

Qualifications

• Education: Bachelor’s degree in a human services program is preferred.
• Experience: Experience working with individuals with behavioral health needs for at least two years is preferred.
• Certification/License: Must possess QMHP status OR meet Virginia qualifications as a Qualified Mental Health Professional in Training (QMHP-T) and must register with the board within 6 months of hire (required). A valid Virginia Driver’s license as issued by the Division of Motor Vehicles is required. A certificate of valid personal automobile insurance must be provided.

Knowledge

• Electronic Health Record; internet skills; standard office practices and procedures; use of equipment to include telephone, copier, fax, calculator and keyboard; standard business English; spelling; community resources; problem solving skills; statewide public mental health system; resources and treatment options available for the various populations in this community; general principles of record keeping
• Intellectual and developmental disabilities, mental health diagnoses, alcohol/substance abuse issues, and behavioral health crises; confidentiality as it relates to crisis situations
• Civil commitment procedures including Emergency Custody Orders (ECO) and Temporary Detention Orders (TDO), transportation options, voluntary and involuntary hospitalizations, including different criteria for children, adults and geriatrics; statutes related to emergency services
• Knowledge of relevant statutes and issues is preferred

Skills

• Typing; gathering, inputting, and organizing data; professional level of communication with a diverse range of people; public relations
• Crisis intervention theory techniques over phone; providing emergency consultation in a professional manner to clients, family members, police, sheriffs, magistrates, judges, courts, admission staff, doctors, hospitals and other community agencies
• Report writing

Abilities

• Establish positive care-giving relationships with seriously mentally ill individuals
• Communicate effectively with all staff, consumers, and stakeholders/community partner agencies
• Complete paperwork and required documentation
• Work cooperatively as a team member with other care providers

Pay

Hourly Salary Range GRADE 9: $21.02 - $31.53 per hour

Schedule

Full-time — 40 hours weekly; evening, overnight, holiday and/or weekend work may be required.

Location

500 Old Lynchburg Rd., Charlottesville, VA 22903