Case Coordinator
JAMS · New York, NY · 1 wk ago
OTHRFull-time
What You Will Do
- Completes tasks in an efficient, accurate manner as directed by Case Managers.
- Communicates and meets with Case Managers and local managers to discuss case issues.
- Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
- Provides administrative support for Case Managers and Panelists.
- Develops overall Case Manager skills, enhancing the client experience.
- Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate.
- Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
- Reviews closed cases to determine client satisfaction and future business opportunities.
- Performs other duties as assigned within similar scope.
Qualifications
- Bachelor's Degree in a related discipline.
- 2-4 years of working in a legal administrative or assistant role.
- 2-4 years of working in legal and client service role.
- Plus proficiency in all ADR processes and procedures. (Preferred proficiency)
- Knowledge of Panelists’ practice preferences in the local Resolution Center (RC). (Preferred proficiency)
- Computer literate and proficient in all software programs required for the position. (Required proficiency)
- Verbal and written communication skills. (Required proficiency)