Case Coordinator

About the role

Do you have a medical background and/or previous experience underwriting life insurance? Are you a problem solver with great critical and analytical thinking skills, as well as strong organizational skills? Are you a go-getter with high initiative, a positive attitude and a lifelong learner? If so, this Case Coordinator opportunity could be a fit for you!

What You'll Do

• Respond to and resolve customer service requests according to FBL Financial Group, Inc policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other FBL personnel at all times.
• Perform review of applications with limited authority.
• Perform brokerage/reinsurance correspondence and transfer of documentation.
• Aid the underwriter in managing case files by generating and receiving requests for information to agents, client/members, medical facilities and vendors; maintaining the integrity of the pending file; and tracking movement of files.
• Create and produce correspondence for both internal and external communication.
• Engage in telephone and email conversations with internal and external customers. Provide information to internal and external customers regarding processes, statuses and requirements.

What It Takes To Join Our Team

• A high school diploma or equivalent plus two years relevant experience required.
• Loma ACS designation, knowledge of Windows and MS Office preferred.
• Independent thinking, analysis and judgment required.
• Ability to handle confidential information appropriately.
• Strong verbal and written communication skills.
• Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule).

What We Offer You

• Enhanced 401K with a match.
• Low-cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Teams who know how to have fun.
• Onsite wellness facility with fitness classes and programs.
• Daycare center.
• Cafeteria.
• Hybrid work arrangement considered for many positions.

Work Authorization/Sponsorship

We are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.