Case Coordinator

About the role

The Case Coordinator will work in REMSA’s Mobile Integrated Health (MIH) high utilizer team. The MIH team is an interdisciplinary team that meets patients where they are to identify barriers in care and address unmet medical and social needs.

Responsibilities

• Coordinate and develop individualized care plans.
• Cook up referrals to address an individual’s social determinants of health, medical, and mental health needs.
• Engage patients through in-person, telephonic, and virtual outreach.
• Support continuity of care following EMS or emergency department utilization.
• Provide a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
• Work collaboratively with a Community EMT and other staff to conduct joint visits and case management.
• Participate in case conferences, multidisciplinary team meetings, and care planning discussions with community partners.
• Build and maintain partnerships with hospitals, clinics, behavioral health providers, and community-based organizations.
• Drive and operate a Company vehicle safely, in accordance with established driving guidelines.
• Aid in the development of monthly and quarterly reports.
• Provide education to EMS personnel on behavioral health, social determinants of health, and available community resources.
• Participate in program development and workflow improvement.
• Responsible for establishing and maintaining good relationships with both internal and external stakeholders.

Requirements

• Bachelor’s degree in social work or a related field or equivalent combination of education and experience is required.
• Experience in healthcare, social services, or homeless services preferred.
• Experience should be in vulnerable populations such as homelessness, mental illness and substance use disorders preferred.
• Valid driver’s license with clean driving record required.
• Proficiency with Microsoft Office suite and products, data collection and reporting.
• Excellent verbal and written communication skills.
• Organizational and problem-solving abilities.
• Ability to work independently and make informed decisions in high pressure situations.
• Ability to exercise flexibility, creativity and good judgement.
• Must have appropriate handling of protected healthcare information.

Qualifications

No supervision exercised.