Case Coordinator

About the role

The Dallas Children's Advocacy Center is seeking an experienced Case Coordinator for the MDT Department. The Case Coordinator is responsible for reading statewide CPS intakes and facilitating collaborative relationships with partner and community organizations and ensuring a coordinated and timely response to child abuse investigations.

Responsibilities

• Receives and reviews statewide intake referrals of abuse and neglect daily and as assigned and confirms that intakes meet the coordination criteria.
• Contacts the investigative partners, i.e., CPI (Child Protection Investigation) and (LE) Law Enforcement to ensure connections are made with the goal of securing a forensic interview for the client.
• Responsible for ongoing, regular contact with partners, which includes CPI and LE, to ensure the partners are connected and working towards obtaining the forensic interview for the client.
• Buils relationships with investigative agencies and associated service providers via phone, email or in-person on a monthly basis.
• Ensures all identified cases meeting the criteria are entered into the Apricot 360 client database in an accurate and timely manner.
• Receives and responds to crisis calls (on a rotating basis) from referral services and initiates protocol response for the CST (child sex trafficking) HRY (high risk youth) cases.
• Routinely communicates with DCAC programs and supports a cohesive and collaborative client experience by offering case coordination efforts and support.
• Attends MDT staffings on and off-site as requested.
• Responsible for routing the statewide intake referrals of abuse or neglect which entails determining if the youth’s case meets the specified criteria for the Multi-disciplinary Team collaborative approach.
• Works a rotating, on-call schedule, including nights and weekends for CST/HRY cases.
• Follows MDT department policies and procedures.

Qualifications

• Education and experience: bachelor’s degree in social work, psychology, criminal justice or similar and at least one (1) year of experience in a similar role working at a child protective agency or child advocacy center OR an equivalent and combined knowledge, experience and skills of five (5) years working in a child advocacy center, child protection agency, or similar in lieu of the education requirements.
• Completes Interpretation and Translation Training for DCAC Staff (required for bilingual (English/Spanish) staff).
• Completes MDT (multi-disciplinary team) training through CACTX.
• Attends courses relating to child abuse and sex-trafficking as identified on an ongoing basis.
• Completes agency-related compliance courses in a timely manner.

Skills

• Knowledge of child development and family dynamics;
• Knowledge of sexual abuse dynamics as it relates to victims and perpetrators.
• Effective communication with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA’s Office, Children’s Health, DCAC staff, and clients/families.
• Ability to effectively communicate with a diverse community of stakeholders including law enforcement, CPS, the Dallas Juvenile DA’s Office, Children’s Health, DCAC staff, and clients/families.
• Ability to manage the exposure to graphic details of abuse/neglect/Sex Trafficking/child fatalities.
• Ability to communicate clearly in high stakes situations with multiple partners/stakeholders for an effective plan that addresses the need of the minor who may be in crisis.
• Ability to follow all investigative protocol procedures.
• Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.
• Ability to maintain client confidentiality.
• Ability to attend off-site meetings, when required.
• Ability to work with all levels of employees, board members, partners, and community.
• Ability to work a rotating, on-call schedule.

Benefits

• 100% Paid Employee Health Insurance-PPO
• 100% Paid Employee Dental Insurance
• 100% Paid Short Term Disability
• 100% Paid Long Term Disability
• 100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)
• Vision Insurance through Superior Vision
• Pet Insurance through Nationwide
• Legal Services through Freshbenies
• Flexible Spending Account
• Dependent Spending Account
• Six (6) weeks' of paid Parental Leave
• Employee Assistance Plan (EAP)
• Health Advocate
• WellVia Teladoc Program
• 403b Retirement and Contribution Plan with up to a 4% employer contribution
• Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance
• Bilingual Stipend (English/Spanish) of $2,700 annually
• Cell Phone Stipend
• 10 Paid Holidays
• 2 Floating Holidays
• 14 Wellness Days
• 10 Vacation Days
• DCAC participates in the Public Service Loan Forgiveness Program (PSLF)