CASE AIDE - WELCOME CENTER RECORD ASSISTANT

About the role

The Arizona Department of Child Safety (DCS) is hiring a Case Aide - Welcome Center Record Assistant in Phoenix, AZ. The position is located at a DCS Welcome Center and involves providing supervision and care to children, services to families and children in various social service programs, and other duties as assigned.

Responsibilities

• Manage and respond to email inquiries
• Conduct inventory maintenance, organization, and purging
• Document and file organization, scanning and filing, tracking and input
• Ensure appropriate supplementary paperwork accompanies child(ren) to placement
• Ensure the digital in-center log is up-to-date
• Document client interactions, activities, and case-related actions
• Aid clients with application processes and required paperwork
• Participate in professional meetings and deliver goods as requested
• Provide case assistance to participants involved in child safety services
• Engage, observe, and interact with children, including daily care tasks (e.g., diapering, potty training, bathing, lice treatment, observing, playing, dispensing medication, feeding and comforting)
• Perform housekeeping functions, including laundry, meal preparation, dishwashing, and general cleaning
• May be required to work outside of regular hours, including weekends, holidays, and overtime

Requirements

• High School Diploma or GED
• Valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry and Public Record will be considered
• Ability to obtain and maintain CPR certification

Qualifications

• Knowledge of basic principles of human and social services
• Understanding of child welfare and family support concepts
• Basic safety practices related to client transportation and child safety seating

Skills

• Strong communication skills, including active listening, de-escalation, and clear verbal and written communication
• Proficiency in Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology
• General clerical functions and organizing and managing time effectively

Benefits

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Pay

$18.5570 hourly

Schedule

Monday – Friday, 12:00 P.M. – 9:00 P.M.