CASE AIDE - RECORD ASSISTANT

About the role

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. As a Case Aide-Records Assistant, you’ll support children and families under the direction of a Case Manager while contributing to the agency’s mission of building a safer, more compassionate Arizona.

Responsibilities

• Support children and families under the direction of a Case Manager
• Manage electronic case records, including preparation, redaction, and organization of court documents, disclosures, and case packets
• Supervise parent-child visits
• Participate in meetings and client hearings
• Transport clients and ensure proper use of child safety seats
• Provide general case management and clerical support
• Work outside of regular hours, including weekends, holidays, and overtime as required

Requirements

• High School Diploma or GED
• Valid driver’s license and a satisfactory 39-month driving record
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry, and Public Record will be considered
• Proficiency in Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology

This position requires driving or the use of a vehicle as an essential function to conduct State business. All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Skills

• Build and maintain trusting, professional relationships
• Communicate with compassion, professionalism, and discretion in sensitive situations
• Attention to detail in completing clerical tasks
• Understanding of basic principles of human and social services
• Knowledge of child welfare and family support concepts
• Familiarity with safety practices related to client transportation and child safety seating

Benefits

• Comprehensive medical, dental, and life insurance options
• Supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually
• Generous vacation and sick leave
• Paid Parental Leave Program (must meet eligibility criteria)
• Higher education discounts
• Wellness programs
• Professional growth and development opportunities

Pay

$17.34 hourly. After four years of successful service, eligible for promotion to DCS Specialist Trainee at $21.70 per hour.