Case Aide/HDML Liaison, Case Management (53428)

About the Role

This position involves coordinating meal deliveries for clients, assisting case managers with day-to-day issues, and performing administrative tasks to support program operations.

Responsibilities

• Coordinate with Meals on Wheels providers to ensure meal deliveries, maintaining daily contact when clients are unreachable.
• Serve as the primary contact for addressing issues with clients missing their Home-Delivered Meals (HMDL).
• Assist Case Management staff with monitoring calls as needed.
• Support the Program Director with administrative tasks.
• Maintain accurate daily written records of phone calls related to clients missing their HMDL.
• Contact clients and their emergency contacts daily regarding missed HMDL deliveries.
• Document all steps taken regarding clients missing their HMDL, including interactions with clients and/or emergency contacts.
• Maintain daily telephone/email contact with HMDL coordinators and report outcomes of interventions.
• Coordinate with case managers on next steps if clients missing meals are not located within a reasonable timeframe.
• Maintain a daily log of clients missing their HMDL and provide monthly reports to the Case Management Supervisor and Program Director.
• Attend required trainings, including mandatory DFTA trainings.
• Perform other duties as assigned by the Case Management Supervisor and/or Program Director.

Requirements

• Associate's Degree in social work or human services field with experience in social services provision, or a High School Diploma or GED with at least 2 years of experience in social services.
• Bilingual (Spanish) required.