CASE AIDE

Duties & Responsibilities

• Provide direct support to Case Planning staff in the implementation of service plans and case-related activities.
• Maintain regular contact with children, families, and foster parents to support engagement and service compliance.
• Aid clients in understanding service plans, expectations, and permanency goals.
• Conduct collateral contacts with service providers, schools, and other stakeholders as directed.
• Supervise and/or support parent-child visits, ensuring safety, appropriate interactions, and adherence to visitation plans.
• Support and coach parents and children before, during, and after visits, and communicate any concerns or observations to Case Planning staff.
• Document visitation observations and all assigned contacts, activities, and outcomes in a clear, objective, and timely manner in CONNECTIONS and other agency systems in accordance with documentation standards.
• Escort and/or transport children and families to visits, court appearances, medical appointments, and service providers in accordance with agency protocols.
• Must be able to safely transport Case Planners, Supervisors, and/or clients to case-related locations as directed.
• Assist in scheduling, confirming, and coordinating appointments, family meetings, and service-related activities, including providing reminders to support engagement.
• Report on children’s attendance, participation, and any barriers to engagement to Case Planning staff.
• Support preparation for Family Court hearings, Family Team Conferences (FTCs), and other case-related meetings, including logistical coordination and document collection.
• Observe and report any safety concerns, incidents, or changes in child or family functioning immediately in accordance with agency and regulatory requirements.
• Maintain professional boundaries and work under the supervision of assigned Case Planning staff.
• Participate in required training, supervision, and program meetings.
• Maintain confidentiality and adhere to agency, ACS, OCFS, and federal requirements.

Requirements

• High school diploma or equivalent (GED) required.
• Bi-lingual, Spanish, preferred.
• Valid New York State driver’s license (non-restricted) required.

Physical Requirements

• Ability to travel in the community as needed and to use a computer.