Case Aide

About the role

Bethany Christian Services is a nonprofit organization working across 29 states to ensure children are safe, loved, and connected through family. The organization strengthens families, supports foster care and adoption, and walks alongside refugees with compassion. As a Case Aide, you'll play a crucial role in carrying out this mission.

Responsibilities

• Provide transportation to clients for medical appointments, foster homes, and other social agencies
• Aid in scheduling medical and dental appointments for clients
• Draft and maintain notes about interactions and concerns observed during visits, sharing notes with assigned case managers
• Maintain and monitor home visits with clients
• Complete paperwork and phone calls as requested by case managers
• Schedule and prioritize work duties in collaboration with supervisor and team members
• Report transportation issues that hinder timely requests
• Attend trainings and meetings as assigned by supervisor
• May assist with file audits and small purchase requests
• Essential job responsibilities may vary based on specific program/department needs
• May be required or asked to participate in Bethany-sponsored events
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Demonstrated organizational skills
• Excellent verbal and written communication skills
• Ability to provide excellent and compassionate customer service
• Strong attention to detail and reliability with time-sensitive deadlines
• Basic computer skills, including proficiency in Microsoft Office Suite
• Valid driver’s license with at least 3 years of driving experience in the U.S.
• Pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage
• Pass a criminal history screen, including state and local child protection agency registries

Qualifications

• Must be 21 years old
• Must subscribe to and integrate the agency’s Statement of Faith, Mission Statement, and Commitment to Unity

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Attention to detail
• Time management
• Microsoft Office Suite proficiency

Benefits

• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program
• Employer-paid long-term disability and group term life insurance

Pay

N/A

Schedule

N/A