Case Aide

About the role

The Case Aide performs various supportive activities for casework services in support of the needs of the Preventive Services programs. Duties may include interviewing clients; collecting information or investigating situations to obtain information about family situations; directly assisting children and family members in various ways, such as providing transportation, home visits, accompanying parents to service providers, and participating in and reporting observations and findings at case conferences.

Responsibilities

• Work closely with the Case Planners to provide collateral services to individuals and families.
• Attend JHV with Case Planners and CPS at initiation of case.
• Assist and/or model for parents (caretakers) and children methods to achieve their service plan goals.
• Participate in supportive services such as recreation and educational programs which support behavioral goals for the children.
• Carry out ongoing quarterly risk and safety assessments of the family and clearly document these assessments in Connections and in progress notes. Bring all risk/safety concerns to the immediate attention of their supervisor.
• Request all school and medical reports; document in Connections utilizing appropriate progress note template and file in case record. Place printed copies of all important documents in case files.
• Assist families in accessing in-house and community-based services to address issues that place a child at risk of foster care placement and promote maximum safety, supervision, and support for children and their families. This includes but is not limited to accompanying parents to programs, other service providers, domestic violence shelters, and any concrete services that may be needed. Complete referral applications and gather all required support documentation.
• Enter progress notes in CONNX within 5 days of the occurrence utilizing the progress note template. Submit hard copies of progress notes in draft form on a weekly basis to their supervisor. Insert copies of all printed progress notes in case file and file in cabinets. Quality of progress notes must be informative, descriptive, and purpose-driven.
• Enter all casework contacts in PROMIS weekly.
• Make required home visits including collateral caregiver homes where children are cared for during the month and collateral contacts, in order to meet ACS minimum contact mandates, as well as requirements of the specific model assigned. Always ensure the safety of the children and family.
• Assist with office clerical duties, including serving as petty cash manager, reconciling receipts, ordering supplies, and distributing metro cards.
• Perform photocopying, filing documents in case records, processing letters and other mailings, serving as a receptionist—answering telephones and taking messages.
• Assess if cases are appropriate for health home/GABI referral and begin that process.
• Participate in mandatory once-a-week individual and unit supervision; attend all mandatory trainings, general staff meetings, and serve on committees as assigned.
• Submit weekly calendar of scheduled visits to their supervisor.
• Check files for necessary updated documentation and assessments to ensure they are within the ACS, OCFS, and Rising Ground Standards.
• Other duties as assigned.

Requirements

• Bachelor’s degree strongly preferred plus a minimum of two years of prior experience as an Office Assistant; or High School Degree or GED equivalent also considered with prior experience in a child welfare environment.
• Minimum typing speed of 60 WPM.
• Ability to carry out assignments with attention to accurateness, thoroughness, and timeliness and with minimal supervision.
• Must be open to traveling across the NYC area.
• Demonstrated ability to relate positively to people from diverse backgrounds and lifestyles.
• Must be LGBTQ affirming.
• Excellent interpersonal & customer service skills.
• Strong organizational and computer skills including proficiency with Microsoft Office Suite including Word and Outlook.
• Driver’s license a plus.
• Bi-lingual (English and Spanish) a plus.

Qualifications

Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function.

Authorized to work in the U.S. Ability to work in-person in New York City (NY) for at least 4 days or more per week. Ability to travel to other Rising Ground sites (if required) and within the community for visits.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 35 hours a week, in the Bronx Hub at 500 Bergen Ave. in The Bronx. Work hours are 9:00 am - 5:00 pm.

Benefits

• 11 Paid Holidays
• Paid Sick Time
• Paid Vacation
• Paid Personal Days
• Medical - 3 Plan Options
• Dental - 2 Plan Options
• Vision - 1 Plan Option