CASE AIDE

About the role

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to protecting and supporting the safety, well-being, and future of vulnerable children and families. We are hiring for the position of Assistant Case Manager - Case Aide.

Responsibilities

• Support children and families under the direction of a Case Manager
• Provide direct services in Department of Child Safety programs
• Transport clients and ensure proper use of child safety seats
• Schedule appointments and coordinate services
• Supervise parent-child visits
• Refer clients to community resources
• Attend court hearings and required meetings
• Document client interactions and activities
• Provide general case management and clerical support
• May be required to work outside of regular hours, including weekends, holidays, and overtime

Requirements

• A High School Diploma or GED
• A valid driver’s license and a satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Work history, Central Registry, and Public Record will be considered

Qualifications

• Knowledge areas that support success include basic principles of human and social services, child welfare and family support concepts, and basic safety practices related to client transportation and child safety seating

Skills

• Build and maintain trusting, professional relationships with children, parents, caregivers, and multidisciplinary team members
• Demonstrate compassionate communication and active listening when supporting families during sensitive situations
• Use attention to detail when completing clerical tasks such as data entry, file maintenance, and document preparation
• Collaborate effectively with case managers, supervisors, and service providers as part of a team-centered approach
• Utilize Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work
• Safely transport children to appointments while maintaining compliance with driving and safety requirements

Benefits

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities