Case Aide

Responsibilities

• Must ensure that youth are properly enrolled in the programs internal intake system.
• Complete and secure inventory of personal belongings/valuables of youth.
• Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
• Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
• Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
• Assist with the coordination of legal service providers’ “Know Your Rights’ presentations.
• Facilitate attorney to client contact as request by the attorney or youth.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed.
• Also include transporting youth within the US, if reunified.
• Create client intake case files with necessary intake documents.
• Aid in filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
• Aid in compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
• Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care).
• Assist with the coordination of fingerprint services for family reunification at program designated digital site.

Requirements

• Must have a valid driver's license, reliable transportation, automotive insurance and a good driving record.
• Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.

Qualifications

• HS Diploma; BA or BS Degree. (4) four years’ experience in a professional setting preferred.
• Bilingual English/Spanish fluency required.
• Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
• Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner.
• Proven experience and high level of comfortability operating technology and learning new software applications.
• Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error-free communication.
• Demonstrated ability to service a diverse group of clients, to include refugees or other minority families.
• Aptitude to work cross functionally and deliver the highest qualify off work under extreme pressure and in a fast paced environment.
• Ability to work independently and exercise a high level of confidentiality.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

Benefits

• 33 Paid days off each year!
• (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family
• Pet insurance that provides discounts and reimbursements
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education