CASE AIDE

Location: Cambridge, MN

Job Type: Full-time (40 hours per week)

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m.

Work Setting: On site; regular in-person attendance required.

Pay

Expected 2026 Hiring Range: $24.06 - $25.65 per hour ($50,044.80 - $53,352.00 annually), depending on qualifications, relevant experience, and internal equity.

Full Range: $24.06 – $31.06 per hour ($50,044.80 – $64,604.80 annually), with the potential for additional longevity-based pay.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts for health and dependent care
• Life insurance (basic coverage for yourself plus optional voluntary coverage)
• Long-term disability insurance
• Paid Time Off, including vacation, sick, and personal leave
• 12 paid holidays per year
• Deferred compensation plans
• Public Employee Retirement Association (PERA) contributions from both employer and employee
• Employee Assistance Program (EAP)
• Employee Wellness Program

About the Role

Performs a variety of health and human services tasks related to the rendering of appropriate paraprofessional services: assisting with the coordination of case operations and assessments; collecting and entering case information into a computer system; overseeing a caseload; maintaining and storing records; completing required reports, and related work as apparent or assigned. Work is performed under the direction of a Social Worker, Public Health Nurse, Social Services Supervisor, Public Health Supervisor, Financial Assistance Supervisor, or Division Leader.

Responsibilities

• Determines eligibility of clients for health and human services programs and maintains complete and accurate records on client eligibility.
• Reviews case records for completion of required agency forms.
• Explains health and human services programs and services to individuals or groups.
• Explains application procedures to individuals or groups and assists individuals in completing application forms.
• Interviews clients to obtain and verify necessary factual information.
• Makes appropriate referrals to other units and community resources.
• Makes contact with community resources as needed.
• Informs clients of the right to appeal and of other rights.
• Responds to initial client complaints.
• Performs clerical functions as assigned.
• Performs statistical operations relevant to health and human service program procedures.
• Prepares service agreements for services purchased by the Division as needed; reviews vouchers and invoices for accuracy; arranges for payment.
• Composes correspondence and constructs reports as needed.
• Transports clients to visits, appointments, and court hearings as needed.
• Participates in Public Health Preparedness activities, emergencies, exercises, and training as requested.
• Performs other related duties as assigned.

Requirements

• High School diploma or GED.
• Moderate experience providing administrative assistance within a health and human services related organization, working with the general public, processing documents, or equivalent combination of education and experience.
• Must possess and maintain a valid driver’s license.

Skills

• Ability to communicate effectively, both orally and in writing.
• Knowledge of agency programs, operations, policies, and procedures.
• Knowledge of available community resources.
• Knowledge of basic mathematics.
• Ability to relate to people in an appropriate manner.
• Ability to organize and coordinate job activities.
• Ability to accurately and rapidly process detailed information.
• Ability to make decisions.
• Ability to remain objective.
• Ability to establish and maintain effective working relationships with coworkers, clients, public officials, and the public.
• Ability to establish and maintain accurate and systematic records.
• Ability to express ideas clearly.
• Ability to comprehend written and verbal instructions.
• Ability to work independently.
• Knowledge of culture and diversity, which enhance ability to understand and communicate.
• Ability to adhere to and promote the agency mission statement, values, and goals.
• Regular and timely work attendance.
• Provide an environment of respectful relationships, such as unit-to-unit, client to unit, staff member to staff member.
• Provide positive team leadership through example.

Working Conditions

Physical Requirements and Activity

This work requires frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force. Work regularly requires sitting, speaking, and hearing; using hands to finger, handle, or feel, and perform repetitive motions; occasionally requires standing, walking, and reaching with hands and arms.

Sensory Requirements

Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.

Sensory Utilization

Work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment, and observing general surroundings and activities.

Environmental Conditions

Work requires exposure to bloodborne pathogens and may be required to wear specialized personal protective equipment. Work occasionally requires exposure to outdoor weather conditions. Work is generally in a moderately noisy location (e.g., business office, light traffic).